Dustin Denson
Mesa,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Cellular industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Salt River Project
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
Account Executive
Phoenix Capital Group
09.2021 - 03.2023
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs
92F Petroleum Supply Specialist
U.S. Army Active Duty
08.2011 - 02.2017
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Closely followed safety procedures and corrected errors to avoid workplace mishap and injury
- Fueled Battalion vehicles every day while maintaining accurate record of dispensed fuel for invoicing and inventory purposes
- Performed thorough visual inspections of incoming and outgoing vehicles to identify defects or necessary repairs
Assistant Sales Manager
Verizon Wireless
10.2000 - 05.2010
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
- Generated sales report to help upper management make effective decisions and sales plans
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients
- Completed store opening and closing procedures by counting drawers and managing security
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ11.2021
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ03.2020
Skills
- Account Updating
- Product Knowledge
- Consultative Sales
- Scheduling
- Complaint Resolution
- Data Collection
- Call Management
- Staff Education and Training
- International Sales Support
- POS Systems Expert
- Microsoft Outlook
- Report Preparation
- Staff Training
- Retail Store Support
- Conflict Resolution
- Team Development
- CRM Software
- Strategic Sales Knowledge
- Spreadsheets
- Product and Service Solutions
- Problem-Solving Abilities
- Customer Relationship Management (CRM)
- [Software] CRM System Proficiency
- Sales Expertise
- Sales Closing
- Microsoft PowerPoint
- Customer Relations
- Customer Service
- Account Management
- Active Listening
- Critical Thinking
- Problem Resolution
- System Implementation
- Conflict Mediation
- Client Relations
- Quality Control
- Key Holder Experience
- Microsoft Excel
- Product Sales
- Call Center Operations
- Process Improvement
- Building Rapport
- Positive Attitude
Timeline
Customer Service Representative
Salt River Project
03.2023 - Current
Account Executive
Phoenix Capital Group
09.2021 - 03.2023
92F Petroleum Supply Specialist
U.S. Army Active Duty
08.2011 - 02.2017
Assistant Sales Manager
Verizon Wireless
10.2000 - 05.2010
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix