ERIC CLAYTON

Serve as a liaison between patient and family

Communicate needs and requirements to all paries including but not limited to legal, medical team and support

Always in a compassionate manner about issues pertaining to end of life choices and needs

Assist with patients administrative tasks such as bills and legal documentation such as finalizing a will

Maintain accurate records

• Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Supervised and mentored kitchen and serving staff.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Set schedules for [Number] staff by planning and designating shifts and hours.

• Arranged linens and table settings according to seating plan and event theme.
• Provided friendly, courteous service to create memorable moments for guests.
• Maintained event cleanliness during service by promptly clearing dishes after each course.
• Served appetizers, delivered entrees and refilled beverages for banquet guests.