Eric Clayton
Lewisville,TX
Summary
Dynamic Sr. Technician with extensive experience at Avaya, delivering exceptional technical support and troubleshooting for over 5000 end users. Proficient in IP telephony installation and configuration, with a strong focus on timely issue resolution and customer satisfaction. Recognized for developing innovative solutions and maintaining up-to-date product knowledge.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Sr. Technican
Avaya
11.2012 - 03.2025
- Provide technical support and troubleshooting to 100+ companies on a wide range of Avaya products.
- Ensure timely resolutions of all issues.
- Develop up-to-date knowledge of company products and services, to deliver support and service solutions in a beter way.
Sr. Technician, Dedicated to Parkland Hospital
Avaya
Dallas , TX
01.2000 - 11.2012
- Delivered on site support for 5000+ end users, for phone, voicemail, and paging equipment.
- Conducted 30+ tickets per day for company offices troubleshooting and repairing communication equipment.
Installer
Lucent Technology
Dallas, TX
04.1996 - 12.1999
- Oversaw many crews installing phone and computer cabling in 100+ customer locations.
- Scope out and bid jobs for 100s of customers.
Technician's Assistant
AT&T
Dallas, TX
02.1988 - 04.1996
- Installed phone and data cabling for phones and computer equipment for 500+ companies.
- Installed fiber backbone.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05.1987
Skills
- Reliable
- Team Player
Certification
- Avaya Certifed Assocciate
- Network Security
- A+
- Modular Messaging
- DC power systems
- UPS systems
- Media Servers and Gateways
- CMS maintenance & troubleshooting
- IP telephony installation & configuration
- IP Office
- Avaya Cloud Office
- Avaya AI Assistant
Timeline
Sr. Technican
Avaya
11.2012 - 03.2025
Sr. Technician, Dedicated to Parkland Hospital
Avaya
01.2000 - 11.2012
Installer
Lucent Technology
04.1996 - 12.1999
Technician's Assistant
AT&T
02.1988 - 04.1996
High School Diploma -
Lewisville High School
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