Eric Cooper

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Worked budgets and PNL

Directed traffic flow to ensure safety.

Operated various equipment based on job requirements.

Assisted in maintaining accurate road grade.

Made connections.

Tripped pipe.

Cleaned drilling deck.

Cleaned mud pumps.

Stacked pipe.

Replaced railroad ties, plated, spiked and QC

Replaced ties, plated, spiked, and QC.

Worked derailment.

New construction.