Summary
Overview
Work History
Education
Skills
Timeline
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Eric Costanzo

Fort Johnson,NY

Summary

Results-driven and accomplished professional with over 10 years of exemplary management experience in service industries. A strategic leader with a proven track record of driving organizational success, optimizing operational efficiency, and fostering high-performance teams. Possessing a strong ability to adapt to dynamic business environments and lead through change. Known for exceptional communication and interpersonal skills, adept at building strong relationships with stakeholders at all levels. Proficient in implementing innovative solutions and driving continuous improvement

Overview

7
7
years of professional experience

Work History

Sales Manager

Metro Mattress
05.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.

Bartender

TGI Fridays
02.2022 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Service Manager

Darden Restaurant Group
04.2021 - 02.2022
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.

General Manager

BBL Hospitality
06.2019 - 04.2020
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.

Floor Manager

Universal Studio Orlando
02.2016 - 06.2019
  • Managed team of 60 employees to maintain smooth-running operations of restaurant floor.
  • Managed store inventory and stock levels to maintain availability of products.
  • Coached employees and trained on methods for handling various aspects of service, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Performed closing procedures daily by balancing cash drawers and reconciling credit card transactions.

Education

High School Diploma -

Broadalbin Perth CSD
Broadalbin, NY
06.2007

Skills

  • Team Meetings
  • Inventory Demand Forecasting
  • Team Training
  • Complaint Resolution
  • Scheduling and Coordinating
  • Forecasting Requirements
  • Negotiation and Conflict Resolution

Timeline

Sales Manager

Metro Mattress
05.2022 - Current

Bartender

TGI Fridays
02.2022 - 05.2022

Service Manager

Darden Restaurant Group
04.2021 - 02.2022

General Manager

BBL Hospitality
06.2019 - 04.2020

Floor Manager

Universal Studio Orlando
02.2016 - 06.2019

High School Diploma -

Broadalbin Perth CSD

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Eric Costanzo