Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eric Crocker

Albertville,MN

Summary

Dynamic shift leader with a proven track record at Davanni's Pizza & Hot Hoagies, enhancing customer satisfaction through effective team leadership and problem-solving. Skilled in cash handling and inventory management, I foster a positive work environment while streamlining operations to drive results and loyalty among patrons.

Overview

10
10
years of professional experience

Work History

Shift Leader

Davanni's Pizza & Hot Hoagies
Minneapolis, MN
07.2016 - Current
  • Supervised team during peak hours, ensuring efficient service and optimal customer satisfaction.
  • Trained new staff on menu items, operational procedures, and customer service standards.
  • Monitored inventory levels, placing orders to maintain stock and reduce waste.
  • Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
  • Coordinated shift schedules, optimizing staffing levels to meet business demands effectively.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Assistant Manager

Red's Savoy Pizza
Minneapolis, MN
03.2018 - 06.2018
  • Streamlined daily operations to enhance customer service and improve overall efficiency.
  • Resolved customer complaints effectively, maintaining high satisfaction rates and loyalty among patrons.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

No Degree - Generals

University of Wisconsin, Madison
Madison, WI

High School Diploma -

St Michael Albertville High School
Saint Michael, MN
06-2014

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule

Languages

Chinese (Mandarin)
Elementary
French
Elementary

Timeline

Assistant Manager

Red's Savoy Pizza
03.2018 - 06.2018

Shift Leader

Davanni's Pizza & Hot Hoagies
07.2016 - Current

No Degree - Generals

University of Wisconsin, Madison

High School Diploma -

St Michael Albertville High School

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