Eric Culverson
Pomona,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Staff Manager
Manpower
04.2022 - 01.2024
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Developed strong relationships with key clients, leading to increased repeat business and customer loyalty.
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Provided staff with support and training to achieve top client satisfaction.
- Advised senior managers about employee-related issues and identifiable workforce trends.
CCTV Operator
Barc
01.2020 - 02.2022
- Enhanced security by monitoring and operating multiple CCTV cameras in a professional setting.
- Reduced incidents of theft by consistently reviewing and analyzing surveillance footage for suspicious activity.
- Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
- Assisted law enforcement with investigations by providing relevant CCTV footage when required.
- Demonstrated excellent multitasking abilities while managing multiple screens simultaneously without compromising attention to detail or situational awareness.
Supervisor
Harbor Freight
03.2018 - 01.2020
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
High School Diploma -
Pomona High
Pomona, CA04.2008
Skills
- Employee Scheduling
- Product and Service Knowledge
- Operations Management
- Employee Performance Evaluations
- Hiring and Training
- Money Handling
- Customer Relations
- Data analysis
- Creative thinking
- Problem-solving abilities
- Networking abilities
- Customer Service
- Staff Management
- Employee Development
- Attention to Detail
- Analytical Thinking
- Customer Relationship Management
- Problem-Solving
Timeline
Staff Manager
Manpower
04.2022 - 01.2024
CCTV Operator
Barc
01.2020 - 02.2022
Supervisor
Harbor Freight
03.2018 - 01.2020
High School Diploma -
Pomona High
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