Eric Cunningham
Eugene,OR
Summary
Skilled service technician specializing in the installation and maintenance of alarm and access control systems. Known for strong problem-solving abilities and exceptional customer relationship management, ready to contribute to service excellence and client safety. Detail-oriented service technician with over 10 years of experience in access control, alarm and surveillance systems. Proven ability to resolve technical issues and enhance customer satisfaction through effective communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Service Technician
Pye-Barker Fire & Safety
Little Rock, Arkansas
01.2025 - 04.2026
- Installed fire protection systems according to industry standards.
- Documented service reports detailing inspections, repairs, and replacements performed.
- Collaborated with clients to address service needs and concerns effectively.
- Responded promptly to emergency service calls for urgent repairs or assessments.
- Maintained inventory of tools, parts, and safety equipment for operational efficiency.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Logged services performed in the the service ticket system.
- Installed new systems according to manufacturer specifications.
- Maintained certifications and completed training on systems and components.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Set up and operated mechanical and manual tools and equipment.
- Adhered to quality assurance procedures during every stage of the service process.
- Assisted with installation projects at both residential and commercial sites.
- Assembled components into complete systems following blueprints or other instructions.
- Prepared job assignment reports and forms for accountability and traceability.
- Resolved software-related issues by troubleshooting programs and applications.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Kept records of parts and equipment used in projects to update inventory.
- Installed and maintained access control systems and related equipment.
- Provided training to staff on proper use of access control measures.
- Resolved customer complaints in a timely manner.
- Programmed access control systems including creating new user accounts, setting privileges and modifying existing accounts.
- Trained staff on proper use and operation of the organization's access control system.
- Interpreted blueprints and schematics related to installation of new access control hardware components.
- Installed, configured and maintained access control systems such as card readers, door locks and CCTV surveillance cameras.
- Performed troubleshooting to diagnose and resolve complex access control system issues.
- Provided technical support to end users related to access control systems and hardware components.
- Maintained detailed records of all maintenance activities performed on access control systems.
- Worked in high-stress environments using ladders, scaffolds and high-lift equipment as well as in confined spaces such as ducts, crawlspaces and vents.
- Achieved proper alarm operation by testing hardware, connections and signals.
- Managed physical connections of Cat5 and coaxial cable, RJ45 clips and multimeter db, meter, and phone butt sets.
- Show strong written and verbal communication skills to assist with quality control and device maintenance.
- Demonstrated efficiency in installations and maintenance individually or as part of a collaborative, dedicated team.
- Demonstrated hands-on technical and mechanical skills, as well as experience with handling electronic devices and handhelds, among them desktops, workstations, iPad, and iPhone.
- Remained familiar with common equipment software installations such as Silent Knight, Firelite, Honeywell Vista and Altronix Fire.
- Provided in-field customer service and dedication to satisfy user requirements for safety and visual assessment.
- Maintained certifications and technical knowledge to comply with system deployment, management and disposal standards.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Inspected fire and security alarm systems for both commercial and residential customers.
- Met with clients to discuss security features, needs and service costs.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Instructed customers on device's proper use and maintenance to extend the life of equipment.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
Service Technician
Encore Technology Solutions
Little Rock, Arkansas
01.2024 - 01.2025
- Installed and maintained surveillance systems for optimal functionality.
- Conducted routine inspections of equipment to identify potential issues.
- Assisted in training new staff on surveillance system operations and protocols.
- Responded promptly to security incidents by reviewing recorded footage.
- Coordinated with law enforcement during investigations using surveillance data.
- Documented equipment maintenance and repair activities for compliance records.
- Collaborated with IT team to troubleshoot network connectivity issues in systems.
- Responded promptly to requests from management concerning any issues related to security operations.
- Interpreted technical manuals and schematics related to surveillance equipment installation, operation, and maintenance.
- Assessed security threats and vulnerabilities within existing infrastructure and provided recommendations for improvement.
- Provided training to staff members regarding the use of CCTV systems.
- Configured access control systems to grant or deny entry into specific areas based on user credentials.
- Coordinated with local law enforcement agencies regarding criminal incidents captured on camera footage.
- Performed maintenance duties such as cleaning lenses, adjusting focus, calibrating cameras, troubleshooting malfunctions, and replacing defective components.
- Assisted with investigations by providing recorded footage from cameras.
- Collaborated with IT personnel in order to resolve network issues affecting surveillance equipment performance.
- Managed and maintained video surveillance systems, including software updates and hardware repairs.
- Analyzed video recordings for evidence related to criminal activities or other suspicious occurrences.
- Worked in high-stress environments using ladders, scaffolds and high-lift equipment as well as in confined spaces such as ducts, crawlspaces and vents.
- Tested alarm hardware and connections to ensure proper operation. by testing hardware, connections and signals.
- Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
- Showed strong written and verbal communication skills to assist with quality control and device maintenance.
- Completed installations promptly while maintaining high-quality standards. and maintenance individually or as part of collaborative, dedicated team.
- Demonstrated hands-on technical and mechanical skills, as well as experience with handling electronic devices and handhelds, among them desktops, workstations, iPad, and iPhone.
- Remained familiar with common equipment software installations such as Silent Knight, Firelite, Honeywell Vista and Altronix Fire.
- Installed ground faults and open circuits for low-voltage and 120 VAC wiring.
- Provided in-field customer service and dedication to satisfy user requirements for safety and visual assessment.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
- Input information from customer calls and onsite service visits into company's system.
- Installed and maintained access control systems and related equipment.
- Provided training to staff on proper use of access control measures.
- Documented maintenance activities and system updates for compliance records.
- Resolved customer complaints in a timely manner.
- Programmed access control systems including creating new user accounts, setting privileges and modifying existing accounts.
- Trained staff on proper use and operation of the organization's access control system.
- Interpreted blueprints and schematics related to installation of new access control hardware components.
- Installed, configured and maintained access control systems such as card readers, door locks and CCTV surveillance cameras.
- Performed troubleshooting to diagnose and resolve complex access control system issues.
- Provided technical support to end users related to access control systems and hardware components.
- Maintained detailed records of all maintenance activities performed on access control systems.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Ensured customer satisfaction by addressing inquiries and resolving issues effectively. to each customer by listening to concerns and answering questions.
Service Technician
Allegiant Security
Stuttgart, Arkansas
10.2013 - 01.2024
- Installed and configured alarm systems for residential and commercial properties.
- Conducted routine maintenance and troubleshooting on existing alarm systems.
- Provided technical support to customers for system operations and issues.
- Educated clients on proper use and features of alarm systems.
- Responded promptly to service calls for alarm malfunctions or emergencies.
- Documented installations and service reports accurately for record-keeping.
- Ensured compliance with industry standards and safety regulations during installations.
- Repaired faulty equipment, such as cameras, sensors, keypads, and motion detectors.
- Ensured that all alarm components were operating correctly and safely at all times.
- Created detailed reports of all work performed on each system installation or repair job.
- Configured wireless communication devices used in conjunction with alarm systems for remote access capabilities.
- Diagnosed complex technical issues related to the operation of an alarm system quickly and accurately.
- Provided customer service by responding to client inquiries about their alarms or security systems.
- Updated records regarding changes made to a customer's system, such as code modifications or device additions and deletions.
- Responded promptly to emergency calls from customers who needed assistance with their alarms.
- Researched various types of security technologies and products to determine which ones best met customer requirements.
- Programmed new codes for customers into the system's control panels when requested.
- Developed strategies for improving the overall effectiveness of current security solutions.
- Installed and configured alarm systems in residential and commercial properties.
- Conducted routine maintenance checks on all installed alarm systems to guarantee optimal performance.
- Maintained accurate records of all service calls, repairs, and installations performed.
- Showed strong written and verbal communication skills to assist with quality control and device maintenance.
- Worked in high-stress environments using ladders, scaffolds and high-lift equipment as well as in confined spaces such as ducts, crawlspaces and vents.
- Managed physical connections of Cat5 and coaxial cable, RJ45 clips and multimeter db, meter, and phone butt sets.
- Demonstrated hands-on technical and mechanical skills, as well as experience with handling electronic devices and handhelds, among them desktops, workstations, iPad, and iPhone.
- Remained familiar with common equipment software installations such as Silent Knight, Firelite, Honeywell Vista and Altronix Fire.
- Demonstrated efficiency in installations and maintenance individually or as part of collaborative, dedicated team.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Met with clients to discuss security features, needs and service costs.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Installed and maintained access control systems across multiple facilities.
- Collaborated with security teams to enhance overall safety measures.
- Trained staff on proper use of access control equipment and procedures.
- Assisted in the development of security policies and procedures for operations.
- Resolved customer complaints in a timely manner.
- Maintained inventory of spare parts necessary for repair or replacement of damaged or malfunctioning components.
- Programmed access control systems including creating new user accounts, setting privileges and modifying existing accounts.
- Researched emerging technologies related to improving physical security infrastructure.
- Interpreted blueprints and schematics related to installation of new access control hardware components.
- Provided technical support to end users related to access control systems and hardware components.
- Participated in meetings with vendors regarding purchase and implementation of new products or services related to physical security solutions.
- Reviewed logs generated by the security system to identify anomalies or potential threats.
- Updated software applications used with the organization's access control systems as needed.
- Trained staff on proper use and operation of the organization's access control system.
- Maintained detailed records of all maintenance activities performed on access control systems.
- Configured network settings for remote administration of access control systems from a central location.
- Achieved proper alarm operation by testing hardware, connections and signals.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Tracked material and equipment inventory, upkeep and maintenance.
- Managed inventory of camera gear and ordered replacement parts as needed.
- Collaborated with production team on high quality and timely delivery of products.
- Operated remote control devices such as jibs, cranes, and dollies in order to capture dynamic shots while on location.
- Set up lighting for various shots according to the director's specifications.
- Organized storage media including hard drives and memory cards so that data could be easily accessed when needed.
- Troubleshot and resolved technical issues with camera systems.
- Maintained equipment and tools to ensure optimal performance and safety.
- Documented service activities and maintained accurate records for inspections performed.
- Educated customers on proper use and maintenance of fire safety equipment.
- Adhered to company policies and regulations during all service operations conducted.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
- Troubleshot electrical circuits using schematics and diagrams.
- Conducted service appointments to diagnose and fix problems.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Installed new systems according to manufacturer specifications.
- Set up and operated mechanical and manual tools and equipment.
- Provided training on the safe usage of equipment when needed.
- Installed new components or replaced defective parts to restore functionality.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Kept records of parts and equipment used in projects to update inventory.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Skills
- Access control installation
- Surveillance system setup
- Alarm system configuration
- Technical troubleshooting
- Customer relationship management
- Equipment maintenance
- Inventory tracking
- Effective communication
- Problem solving
- Client education
- Quality assurance
- Equipment troubleshooting
- Troubleshooting and analysis
- Power tool proficiency
- Installation and repair
- Troubleshooting skills
- Warranty repair
- Verbal and written communication
- OSHA requirements
- Testing and evaluation
- Service ticket accuracy
- Attention to detail
- System upgrades
- Client relationship management
- Work with minimal supervision
- Service call response
- Hand tool expertise
- System installation
- Safety procedures adherence
- Diagnostics skill
- Rapport building
- Expertise in installations
- Flexible and adaptable
- Analytical thinking
- Valid Driver's license
Timeline
Service Technician
Pye-Barker Fire & Safety
01.2025 - 04.2026
Service Technician
Encore Technology Solutions
01.2024 - 01.2025
Service Technician
Allegiant Security
10.2013 - 01.2024