Hi, I’m
Eric Daniels
Sammamish,WA
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Steven Wright
Summary
Strong writing ability, ability to trouble shoot, and handle customer support issues in a timely manner. Able to control customer conversations in order to eliminate wasted time. Excellent time management skills. Work well with team members in an effort to complete team goals once a clear vision is set.
Overview
8
years of professional experience
Work History
Opendoor
Exterior Home Assessor
04.2022 - 08.2022
Job overview
- Assess exterior damage, photograph areas of homes that need repairs, and upload all photographs to the company system
- Closely inspect foundations, and document necessary foundation repair.
- Create pricing list of all necessary exterior repairs, detailed reports with valuations, and upload each report to company system for review
Movement Mortgage
Loan Processor
04.2020 - 04.2021
Job overview
- Coordinate with Loan Officers to review new customer files
- Order 3rd party items for Market Leaders and Branch Managers
- Put together a complete qualified file for underwriter review
Southlake Mortgage
Loan Processor
06.2017 - 04.2019
Job overview
- Coordinate with Loan Officers to review new customer files.
- Contact customers to gather specific documentation required for Underwriters.
- Put together a complete qualified file for Underwriter review.
Bayview Asset Management
Customer Relations Specialist
05.2016 - 06.2017
Job overview
- Provide loss mitigation assistance for tier 3 escalated complaints.
- Coordinate with the Legal Team to identify recurring problems.
- Resolve customer complaints or multiple investor accounts.
Nationstar Mortgage LLC
Customer Relations Specialist
04.2013 - 04.2016
Job overview
- Assist borrowers with foreclosure prevention options.
- Resolve customer complaints and provide clear resolution to borrowers.
- Train new team members to be proficient and efficient in their line of work.
Wingspan Portfolio Advisors
Customer Advocate
08.2012 - 04.2013
Job overview
- Research customer files to find possible workout options.
- Document research and provide a resolution to the customer.
- Write letters to customers informing them of their options.
Education
Oklahoma State University
Bachelor of Arts from Sociology
Rowlett High School
High School Diploma
Skills
- Strong Letter Writing Ability
- Strong problem solving ability
- Sales and closing
- Ability to take control of conversations
- Skilled in call center operations
- Persuasive speaker
- Ability to relate to customers
- Resolve customer complaints
- Problem solving
- Speaking and Public Speaking Skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Exterior Home Assessor
Opendoor
04.2022 - 08.2022
Loan Processor
Movement Mortgage
04.2020 - 04.2021
Loan Processor
Southlake Mortgage
06.2017 - 04.2019
Customer Relations Specialist
Bayview Asset Management
05.2016 - 06.2017
Customer Relations Specialist
Nationstar Mortgage LLC
04.2013 - 04.2016
Customer Advocate
Wingspan Portfolio Advisors
08.2012 - 04.2013
Oklahoma State University
Bachelor of Arts from Sociology
Rowlett High School
High School Diploma
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