Summary
Overview
Work History
Education
Skills
Timeline
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ERIC DAVID

Hayward,United States

Summary

Skilled nursing Admissions Coordinator with one year of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns as well as providing excellent customer service and solutions to patients and their families.

Overview

10
10
years of professional experience

Work History

Admissions Coordinator & Marketer

Mission Valley Post Acute
03.2023 - Current
  • Provided exceptional customer service during phone and in person interactions with the patient and their families, addressing concerns promptly and professionally.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with the managers team to develop and implement strategies to improve quality of stay.
  • Building relations with various hospitals and case managers in the surrounding areas to receive patients and provide quality care.

Medical Assistant

Dr. Norman Cheung
06.2017 - 03.2023
  • Scheduled appointments for patients via phone and in person
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication
  • Conducted insurance verification and pre-certification and pre-authorization functions
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Relayed messages from patients to physician about concerns, condition updates or refill requests to facilitate treatment
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Responded to patient callbacks and phone-in prescription refill requests
  • Measured vital signs and took medical histories to prepare patients for examination
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Customer Service Associate

Toyota Motor
05.2014 - 06.2017
  • Addressed inquiries, resolved customer issues and managed customer relations
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Consulted with customers regarding needs and addressed concerns
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Followed policies and procedures to meet or exceed established performance requirements.

Remittance Clerk

Bank of America

Education

Associate of Science in Nursing -

Chabot College
Hayward, CA

Medical Assisting -

Unitek College - Fremont
Fremont, CA
06.2017

Skills

  • HIPAA Compliance
  • Patient Relations
  • Attention to Detail
  • Complaint resolution
  • Critical Thinking
  • Relationship Building

Timeline

Admissions Coordinator & Marketer

Mission Valley Post Acute
03.2023 - Current

Medical Assistant

Dr. Norman Cheung
06.2017 - 03.2023

Customer Service Associate

Toyota Motor
05.2014 - 06.2017

Remittance Clerk

Bank of America

Associate of Science in Nursing -

Chabot College

Medical Assisting -

Unitek College - Fremont

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ERIC DAVID