ERIC DAVIS
El Paso,TX
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Amazon
El Paso, TX
06.2023 - Current
- Navigated delivery routes efficiently to ensure timely package arrival.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with customers to resolve inquiries and enhance service satisfaction.
- Collaborated with team members to optimize delivery schedules and reduce operational delays.
- Delivered packages to customer doorsteps and business offices.
Customer Service Manager
GAT
07.2022 - Current
- Led customer service team to enhance client satisfaction through effective training and support initiatives.
- Developed and implemented strategies to reduce response times and improve service quality across channels.
- Streamlined communication processes between departments, fostering collaboration and enhancing overall efficiency.
- Analyzed customer feedback data to identify trends, informing strategic decisions for service improvements.
- Cultivated a high-performance culture by mentoring staff and promoting continuous professional development opportunities.
- Resolved complex customer issues by leveraging problem-solving skills and cross-functional resources effectively.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Train new staff
- Clerical support
- Conduct background checks, research
- Conduct interviews
Administrative Assistant
DISH
El Paso, TX
01.2022 - 05.2022
- Organized and maintained office files, ensuring efficient retrieval of documents.
- Managed scheduling and coordinated meetings to optimize executive time usage.
- Developed and implemented office procedures to enhance workflow efficiency.
- Assisted in preparing reports and projects, ensuring accuracy and clarity.
- Supported project management by tracking deadlines and deliverables across teams.
- Trained new staff on administrative processes, promoting consistency and effectiveness.
- Streamlined communication between departments, fostering collaboration on key initiatives.
- Led inventory management efforts, reducing overhead costs through effective resource allocation.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Note taking while attending manager meeting and follow on any actions required
- Create and maintain database, spreadsheets, and presentations
- Conduct background checks
- Train staff
- Clerical support
Chat Agent Billing
Spectrum
El Paso, TX
07.2021 - 12.2021
- Delivered prompt and accurate responses to customer inquiries through multiple communication channels.
- Resolved complex issues by analyzing customer concerns and providing effective solutions.
- Maintained comprehensive knowledge of products and services to enhance customer satisfaction.
- Collaborated with team members to streamline processes, improving response times and service quality.
- Conducted thorough research for complex queries, ensuring accurate information was provided to customers.
- Boosted sales revenue with persuasive product recommendations tailored to customer needs.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
COVID-19 Operations Assistant
El Paso Fire Department
El Paso, TX
11.2020 - 06.2021
- Coordinated daily operations to ensure compliance with safety protocols and regulations.
- Assisted in maintaining inventory of operational supplies, optimizing resource allocation.
- Streamlined communication between departments to enhance workflow efficiency.
- Developed training materials for new staff, improving onboarding processes.
- Preparing and sorting documents for data entry
- Data entering into city database
- Comminations with local hospital and Army Medical Base
- Work close with city Epidemiologists
Customer Service Supervisor/Manager
GAT
El Paso, TX
06.2016 - 05.2020
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Recruit, interview, and select employees.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Lead Baggage Service Agent
Envoy
El Paso, TX
08.2013 - 05.2016
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Inventory stock and reorder when inventories drop to specified levels.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Quality Inspector
Aerotek at Toyota Manufacture
El Paso, TX
11.2009 - 03.2011
- Inspect vehicles or other equipment for evidence of abuse, damage, or mechanical malfunction.
- Inspect vehicles or equipment to ensure compliance with rules, standards, or regulations.
- Conduct vehicle or transportation equipment tests, using diagnostic equipment.
- Issue notices and recommend corrective actions when infractions or problems are found.
- Review commercial vehicle logs, shipping papers, or driver and equipment records to detect any problems or to ensure compliance with regulations.
- Attach onboard diagnostics (OBD) scanner cables to vehicles to conduct emissions inspections.
Cashier Customer Service
Academy Sports and Outdoors
San Antonio, TX
08.2009 - 11.2009
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Refer unresolved customer grievances to designated departments for further investigation.
Education
Some College (No Degree) -
Anamarc College
El Paso, TXFire Science
El Paso Community College
El Paso, TXHigh School Diploma - undefined
Riverside High School
El Paso, TX07.2007
Skills
- Software-Sabre, QIK, Word, Powerpoint, Excel, NetTracer, Google Chrome
- Payroll- AutoTA, ADP, NovaTime, Dayforce, UKG
- Team Leadership
- Project Planning
- Customer service
- Data entry
- Office administration
- Clerical support
- Database entry
- Recordkeeping
- Deadline oriented
- Import and export compliance
- Internal communications
- Applicant tracking systems
- Onboarding processes
- Job posting optimization
Timeline
Delivery Driver
Amazon
06.2023 - Current
Customer Service Manager
GAT
07.2022 - Current
Administrative Assistant
DISH
01.2022 - 05.2022
Chat Agent Billing
Spectrum
07.2021 - 12.2021
COVID-19 Operations Assistant
El Paso Fire Department
11.2020 - 06.2021
Customer Service Supervisor/Manager
GAT
06.2016 - 05.2020
Lead Baggage Service Agent
Envoy
08.2013 - 05.2016
Quality Inspector
Aerotek at Toyota Manufacture
11.2009 - 03.2011
Cashier Customer Service
Academy Sports and Outdoors
08.2009 - 11.2009
High School Diploma - undefined
Riverside High School
Some College (No Degree) -
Anamarc College
Fire Science
El Paso Community College