Eric Delacroix
Las Vegas
Summary
High-achieving college student majoring in Nursing with a 3.6 GPA. I always have a positive attitude and desire to learn and grow in a new environment. With the ability to quickly grasp new concepts and apply problem-solving skills effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service
Sam's Club
03.2024 - Current
- Streamlined order processing for faster customer service and increased satisfaction.
- Provided exceptional customer service, creating positive interactions that enhanced the company's reputation.
- Maintained exceptional customer service standards throughout every shift.
- Improved customer service levels with timely and accurate demand forecasts.
Pharmacy Technician
Walgreen's Pharmacy
12.2023 - 06.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
Customer Service Representative
IKEA
05.2023 - 02.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Phlebotomy Intern
LabCorp
08.2023 - 09.2023
- Performed venipuncture and capillary punctures on patients of most ages.
- Prepared specimens for transport to the laboratory for analysis.
- Assisted other medical personnel in preparing patients for testing, including taking vital signs and collecting urine samples.
- Provided phlebotomy services according to established standards and practices.
- Maintained a clean and organized work area, adhering to proper sanitation procedures at all times.
Inbound Customer Service Representative
Target
10.2020 - 02.2022
- Our main objective as the inbound team was to unload the trucks as fast as possible, and get them sorted in the correct spot
- After that we spent the main portion of our shift stocking the shelves with the items we unloaded, and helping the customers.
Cashier
Publix
10.2019 - 03.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Process merchandise returns and exchanges.
Office Assistant
Top Priority LLC
05.2018 - 07.2018
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Managed daily office operations and maintenance of equipment
- Managed the day-to-day calendar for Top Priority Realty LLC senior director
- Made copies, sent faxes and handled all incoming and outgoing correspondence
Receiving Clerk
Amware Logistics
05.2018 - 07.2018
- Communicated with floor managers to determine merchandise placement
- Loaded products weighing up to 50 pounds onto trailers for delivery
- Unloaded cargo from truck with hand trucks and pallet jacks
- Stacked and transported all overstock to storage areas.
Facilities Technician
Gwinnett Church
10.2015 - 05.2017
- Responded to emergency issues in a timely manner to maintain smooth business operations
- Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance
- Notified supervisors of faulty operations and defective materials.
Education
Phlebotomy Learning of Las Vegas
08.2023
Associate of Applied Science - Exercise Science
Georgia State University
Atlanta, GAAssociate of Applied Science - Nursing
College of Southern Nevada
Las Vegas, NV01-2027
Skills
- Client-focused
- File/records maintenance
- Outstanding customer service
- Healthcare customer service
- Time management skills
- Quick learner
- Computer proficient
- Excellent communication
- Data Collection
- Account Updating
- Creative Problem Solving
Certification
- Phlebotomy Technician (PT)
Contact
770-402-4420
ericj.delacroix@gmail.com
Las Vegas, NV 89138
Timeline
Customer Service
Sam's Club
03.2024 - Current
Pharmacy Technician
Walgreen's Pharmacy
12.2023 - 06.2024
Phlebotomy Intern
LabCorp
08.2023 - 09.2023
Customer Service Representative
IKEA
05.2023 - 02.2024
Inbound Customer Service Representative
Target
10.2020 - 02.2022
Cashier
Publix
10.2019 - 03.2020
Office Assistant
Top Priority LLC
05.2018 - 07.2018
Receiving Clerk
Amware Logistics
05.2018 - 07.2018
Facilities Technician
Gwinnett Church
10.2015 - 05.2017
Phlebotomy Learning of Las Vegas
Associate of Applied Science - Exercise Science
Georgia State University
Associate of Applied Science - Nursing
College of Southern Nevada
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