Eric Delacroix
Las Vegas,NV
Summary
Motivated and compassionate Nursing student currently attending the College of Southern Nevada (GPA: 3.6), with hands-on experience in customer service, pharmacy, and phlebotomy environments. Strong interpersonal and communication skills with a passion for helping others and learning in clinical settings. Certified in Basic Life Support (BLS) and eager to contribute to a patient-centered healthcare team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service
Sam's Club
03.2024 - Current
- Streamlined order processing for faster customer service and increased satisfaction.
- Provided exceptional customer service, creating positive interactions that enhanced the company's reputation.
- Maintained exceptional customer service standards throughout every shift.
- Improved customer service levels with timely and accurate demand forecasts.
Pharmacy Technician
Walgreen's Pharmacy
05.2023 - 08.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
Customer Service Representative
IKEA
02.2023 - 05.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Phlebotomy Intern
LabCorp
08.2023 - 09.2023
- Performed venipuncture and capillary punctures on patients of most ages.
- Prepared specimens for transport to the laboratory for analysis.
- Assisted other medical personnel in preparing patients for testing, including taking vital signs and collecting urine samples.
- Provided phlebotomy services according to established standards and practices.
- Maintained a clean and organized work area, adhering to proper sanitation procedures at all times.
Customer Service Representative
Target
08.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Publix
08.2019 - 03.2020
- Assisted customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Process merchandise returns and exchanges.
Office Assistant
Top Priority LLC
05.2018 - 07.2018
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Managed daily office operations and maintenance of equipment
- Managed the day-to-day calendar for Top Priority Realty LLC senior director
- Made copies, sent faxes and handled all incoming and outgoing correspondence
Facilities Technician
Gwinnett Church
10.2015 - 05.2017
- Responded to emergency issues in a timely manner to maintain smooth business operations
- Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance
- Notified supervisors of faulty operations and defective materials.
Education
Associate of Applied Science - Nursing
College of Southern Nevada
01-2027
Phlebotomy Learning of Las Vegas
08.2023
Skills
- Client-focused
- File/records maintenance
- Outstanding customer service
- Healthcare customer service
- Time management skills
- Quick learner
- Computer proficient
- Excellent communication
- Data Collection
- Account Updating
- Creative Problem Solving
Contact
770-402-4420
ericj.delacroix@gmail.com
Las Vegas, NV 89138
Certification
- Basic Life Support (BLS) – American Heart Association
- Phlebotomy Technician (PT) – Phlebotomy Learning of Las Vegas
Timeline
Customer Service
Sam's Club
03.2024 - Current
Phlebotomy Intern
LabCorp
08.2023 - 09.2023
Pharmacy Technician
Walgreen's Pharmacy
05.2023 - 08.2024
Customer Service Representative
IKEA
02.2023 - 05.2024
Customer Service Representative
Target
08.2020 - 03.2022
Customer Service Representative
Publix
08.2019 - 03.2020
Office Assistant
Top Priority LLC
05.2018 - 07.2018
Facilities Technician
Gwinnett Church
10.2015 - 05.2017
Associate of Applied Science - Nursing
College of Southern Nevada
Phlebotomy Learning of Las Vegas
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