Eric DeLand
Palmetto
Summary
I'm a versatile and results-driven professional, avid technology enthusiast, nominated twice for the Excellence in Education Award for my support at W.D. Sugg Middle School and Palm View K-8. With extensive experience in the School District of Manatee County and over 10 years of varied tech repair and software skills, I'm committed to providing the best effort and support for a given issue as I possibly can.
Overview
7
7
years of professional experience
Work History
Field Technician (North Region Floater)
School District of Manatee County
07.2022 - Current
- Performed troubleshooting, diagnostics, or repair of a wide variety of electronic devices: Windows Laptops, Desktop Computers, Chromebooks, Samsung/Promethean interactive displays, HP/Konica Minolta/Sharp enterprise printers, Samsung/Apple tablets, Fortinet Phone systems, Extron A/V systems, Bogan Audio Systems, Centigex safety systems, Lamenating machines Etc.
- Extensive use of Active Directory, System Center Configuration Manager, Google Admin, Group Policy, Registry editor, computer imaging, computer BIOS
- Provided general end user support and maintenance for Windows Systems, macOS, Android, IOS, Microsoft 365, Microsoft Sharepoint, Microsoft Authenticator, Raptor Software, Google Apps, various individual education apps (Lexia, Schoology, Focus, Destiny, Beanstack, Lightspeed console)
- Traveled to multiple sites daily to collaborate with on-site techs to provide support.
- Kept detailed records of completed tasks through a ticketing system.
- Keep detailed Inventory of devices and updated employee check out forms for multiple sites.
- Trained and guided new technicians to equip them with the skills and knowledge needed to effectively perform work.
- Learned and executed emerging technical initiatives in the district/individual schools.
- Collaborated with different departments/outside contractors to complete projects.
Computer Lab Manager
School District of Manatee County
08.2021 - 07.2022
- Worked with teachers, administrators, and students to provide technical support in an educational environment for a single location. (see Field Technician Description with limited credentials for support with Registry Editor, Group Policy and Google Admin)
- Managed over 2000 devices including, tablets, computers, projectors, displays, printers, scanners, etc
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Line Cook
Buffalo Wild Wings
08.2018 - 08.2021
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Primary closer for the restaurant, required to follow a strict closing checklist in accordance to the Department of Health
- Required to perform heavy lifting over 50 lbs
Call Center Representative
UHealth Solutions
08.2019 - 11.2019
- Documented elder abuse and neglect; providing the next step to services or information to clients. reporting to police if necessary.
- Maintained accurate and extensive data entry logs of client information.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Provided confidentiality and HIPAA Compliance.
- Conflict de-escalation
- Check to ensure that appropriate changes were made to resolve client's' problems.
Construction Labor Hand
Harrop and Son Remodeling
03.2018 - 08.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked on sites, installing roofs and other exterior components.
- Mixed and poured concrete for variety of projects.
- Followed instructions and safety protocols while operating machinery and equipment.
- Helped with door and window installations.
- Provided labor support to carpenters, masons and other skilled trades.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Supported the installation of light fixtures, electric fireplaces, stoves and other appliances
Education
Computer Desktop Technician Certification - Computer Information And Processing Technologies
Community College of Rhode Island
Warwick, RI09-2018
High School Diploma -
Warwick Veterans Memorial High School
Warwick, RI06-2016
Skills
- Computer component repair
- Microsoft Office Suite
- Windows XP/7/8/81/10/11
- Conflict Management
- User training
- Project management
- Hardware diagnostics
- System performance optimization
- Inventory control systems
- Software deployment management
Hobbies
Dungeons and Dragons, 3D Printing, Sailboat Racing, Baseball, Bushcraft Hiking, Computer Repair, Video Game Modding.
Timeline
Field Technician (North Region Floater)
School District of Manatee County
07.2022 - Current
Computer Lab Manager
School District of Manatee County
08.2021 - 07.2022
Call Center Representative
UHealth Solutions
08.2019 - 11.2019
Line Cook
Buffalo Wild Wings
08.2018 - 08.2021
Construction Labor Hand
Harrop and Son Remodeling
03.2018 - 08.2018
Computer Desktop Technician Certification - Computer Information And Processing Technologies
Community College of Rhode Island
High School Diploma -
Warwick Veterans Memorial High School
Similar Profiles
Patricia HaeusslerPatricia Haeussler
Social Studies-teacher at School District Of Manatee CountySocial Studies-teacher at School District Of Manatee County
Samantha WebbSamantha Webb
Principal at School District of Manatee CountyPrincipal at School District of Manatee County
Abigail HoldenAbigail Holden
Teacher, Kindergarten at School District of Manatee CountyTeacher, Kindergarten at School District of Manatee County