Windows
Kenneth Paul Abellar
West Jordan,UT
Summary
Thorough US Navy Veteran with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Service Technician
Vortex Doors
Salt Lake City, UT
08.2022 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Demonstrated increased knowledge of company products and equipment.
- Explained diagnostic findings to customers and outlined repair or service options.
IT Field Technician
WASATCH I.T
Salt Lake City, Utah
09.2021 - 03.2022
- Head of IT troubleshooting at dedicated sites performing; Software troubleshooting, Hardware troubleshooting.
- Resolution of on-site dispatched issues in scheduled timeframes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Help Desk Technician
Wasatch I.T
Salt Lake City, Utah
02.2021 - 09.2021
- Administered remote assistance to over 100 Companies with hardware and software technical issues
- Maintained a quota of resolved tickets and proper documentation
- Developed time management skills needed for fast paced technical support.
- Performed tests of functionality, security and performance of different workstations and devices.
Console Operator
US Navy
07.2017 - 08.2019
- Supervised a team of sailors to perform mechanical maintenance and JP-5 fuel operations
- Trained new sailors in; Safety, Mechanical Maintenance, JP-5 Operating system, Risk Management.
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
- Wrote detailed narrative reports and maintained daily activity reports.
Administrative Officer
USS John C. Stennis CVN 74
02.2015 - 07.2017
- Directed all administrative paperwork for over 124 sailors
- Audited Leadership’s paperwork prior to dispatching further
- Maintained PII requirements and overall management of over 124 sailors’ files.
Education
ITSA ( Information Technology Security & Administration - ITSA
MyComputerCareer.com / TechSkills
Indianapolis, IN 03.2020 - 01.2021
Highschool Diploma -
Silverado
Victorville, CA 08.2010 - 03.2014
Skills
Troubleshooting, Software Troubleshooting, Network Management, Server Administration, O365 & Gsuite
Computer component repair
Software diagnosis
Technical documents comprehension
Customer service expert
Technical issues analysis
Software
Mac OS
Linux
Timeline
Service Technician
Vortex Doors
08.2022 - Current
IT Field Technician
WASATCH I.T
09.2021 - 03.2022
Help Desk Technician
Wasatch I.T
02.2021 - 09.2021
ITSA ( Information Technology Security & Administration - ITSA
MyComputerCareer.com / TechSkills
03.2020 - 01.2021
Console Operator
US Navy
07.2017 - 08.2019
Administrative Officer
USS John C. Stennis CVN 74
02.2015 - 07.2017
Highschool Diploma -
Silverado
08.2010 - 03.2014