Overview
Work History
Education
Skills
Certification
Websites
Languages
Timeline
Generic
NATHAN MOORE

NATHAN MOORE

Ferndale,USA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Service Desk Technician

Health Alliance Plan of Michigan
08.2023 - 01.2025
  • Managed about 1000 users
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Provided excellent after-hours support when necessary to address critical incidents, minimizing potential disruptions for clients.
  • Created user accounts and assigned permissions.
  • Developed knowledge base articles for common issues, enabling faster resolutions for end users.

MSP IT Technician

Synergy Plus Resources
01.2023 - 08.2023
  • Managed 4 different businesses
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Managed onboarding and offboarding of employees.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Worked with vendors for procurement and outages

Web Developer

Algorhythm LLC - Self Employeed
01.2020 - Current
  • Coding websites using Java, SQL, HTML, CSS, JavaScript, and jQuery languages.
  • Developing Virtual Studio Instruments and Plugins

Education

Associate of Applied Science - Software Engineering

Oakland Community College
Bloomfield Hills, MI
12.2025

Certificate - IT Network Security

Computer Networking Center
Livonia, MI
08.2023

Skills

  • Web Development/App Development
  • Software/Hardware Support
  • Microsoft O365 Administration
  • Network, VOIP, and Server Configuration
  • ProofPoint, VMWare, and Citrix Support
  • Active Directory
  • Customer and Vendor support
  • Asset management
  • Technical troubleshooting
  • DHCP/DNS ethernet and firewall proficient
  • TCP/IP
  • LAN/WAN
  • Procurement

Certification

  • Comptia A+
  • Comptia Network +
  • CNC Security
  • CNC Cyber Security

Languages

Spanish
Limited Working

Timeline

Senior Service Desk Technician

Health Alliance Plan of Michigan
08.2023 - 01.2025

MSP IT Technician

Synergy Plus Resources
01.2023 - 08.2023

Web Developer

Algorhythm LLC - Self Employeed
01.2020 - Current

Associate of Applied Science - Software Engineering

Oakland Community College

Certificate - IT Network Security

Computer Networking Center

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NATHAN MOORE