NATHAN MOORE
Ferndale,USA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Service Desk Technician
Health Alliance Plan of Michigan
08.2023 - 01.2025
- Managed about 1000 users
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided excellent after-hours support when necessary to address critical incidents, minimizing potential disruptions for clients.
- Created user accounts and assigned permissions.
- Developed knowledge base articles for common issues, enabling faster resolutions for end users.
MSP IT Technician
Synergy Plus Resources
01.2023 - 08.2023
- Managed 4 different businesses
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Managed onboarding and offboarding of employees.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Worked with vendors for procurement and outages
Web Developer
Algorhythm LLC - Self Employeed
01.2020 - Current
- Coding websites using Java, SQL, HTML, CSS, JavaScript, and jQuery languages.
- Developing Virtual Studio Instruments and Plugins
Education
Associate of Applied Science - Software Engineering
Oakland Community College
Bloomfield Hills, MI12.2025
Certificate - IT Network Security
Computer Networking Center
Livonia, MI08.2023
Skills
- Web Development/App Development
- Software/Hardware Support
- Microsoft O365 Administration
- Network, VOIP, and Server Configuration
- ProofPoint, VMWare, and Citrix Support
- Active Directory
- Customer and Vendor support
- Asset management
- Technical troubleshooting
- DHCP/DNS ethernet and firewall proficient
- TCP/IP
- LAN/WAN
- Procurement
Certification
- Comptia A+
- Comptia Network +
- CNC Security
- CNC Cyber Security
Websites
Languages
Spanish
Limited Working
Timeline
Senior Service Desk Technician
Health Alliance Plan of Michigan
08.2023 - 01.2025
MSP IT Technician
Synergy Plus Resources
01.2023 - 08.2023
Web Developer
Algorhythm LLC - Self Employeed
01.2020 - Current
Associate of Applied Science - Software Engineering
Oakland Community College
Certificate - IT Network Security
Computer Networking Center
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