Eric Desveaux
Midlothian,VA
Summary
Dynamic management executive with over two decades of high level successes in catapulting revenues, growing market share and building highly profitable account bases for diverse organizations. Strategic in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission, policies, procedures and service standards. Dedicated to continuous delivery of top quality products and services to clients.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Executive Manager
Array & Air Force Exchange Service
Fort Lee, VA
09.2017 - 03.2023
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with customers, commanders, and community.
- Provided leadership, insight and mentoring to management team to supply knowledge of various company programs.
Store Manager, EMP
Army & Air Force Exchange
Fort Bragg, NC
03.2013 - 08.2017
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
Bachelor of Science - Business Management
Penn Foster College
Scottsdale, AZBachelor of Science - Business Management
University of Maryland European Campus
Schweinfurt, GermanySkills
- Team Leadership
- Financial Statement Review
- Problem Anticipation and Resolution
- Cost Reduction
- Program Optimization
- Business Leadership
- Business Forecasting
- P&L Administration
- Information Security
- Business Growth Initiatives
- Strategic Planning
- Change Management
- Verbal and Written Communication
- Environmental Impact Management
- Project Management Oversight
Languages
German
Professional
Certification
- Certified Executive Leadership General Manager, Army & Air Force Exchange Service - 2017
- National Professional Certification Retail Management, National Retail Federation - 2011
Additional Information
Security and Background
- NACI (T1)
- OGE 450
- Secret (T3)
Timeline
Executive Manager
Array & Air Force Exchange Service
09.2017 - 03.2023
Store Manager, EMP
Army & Air Force Exchange
03.2013 - 08.2017
Bachelor of Science - Business Management
Penn Foster College
Bachelor of Science - Business Management
University of Maryland European Campus
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