Delivered timely and accurate reporting on account performance, facilitating informed decision-making among insureds.
Developed strong relationships with clients, resulting in enhanced business growth.
Customer Service
REI
03.2019 - Current
Answer questions about store policies and address customer concerns
Mentor new team members on procedure and organization philosophy.
Account Management
Bankers Insurance
07.2019 - 03.2024
Cultivated a positive work environment with associates, and developed relationships with different departments across agency
Partnered with our training team to produce curriculum material for new hires and coached on this material in large group setting
Account Representative
State Farm
10.2018 - 07.2019
Educated consumers about coverage options and best practices in the insurance industry
Program Director
Apple Playschools
06.2017 - 10.2018
Developed Apple Scouts nature immersion program, established framework and defined team roles
Created and facilitated child-based hands-on curriculum to promote student interest and receptive learning
Communicated with C-level administration as well as other program directors weekly, evaluating best practices in childhood education
Completed the licensing process with the state for a new program, and met the budgeting/staffing needs necessary to operate
Education
Bachelor of Science - Biology
Eastern Michigan University
Ypsilanti
2012
Accomplishments
Designed, licensed, and led, the Apple Scouts Nature Immersion Classroom. Contacted local publications for advertising space, and offered free facilitated outdoor experiences for families on the weekend: June 2017 to October 2018
Facilitated team-building and environmental education activities to education administration professionals for the 21st Century Learning Centers new grantees conference: July 2015 and August 2016
Designed and facilitated two professional development workshops for the 21st Century Learning Centers State Conference regarding experiential education and engaging STEM programming: April 2015
Founded and led a comprehensive STEM program conforming to 3rd-5th grade students state science requirements as well as the Next Generation Science Standards (NGSS): August 2014-August 2016