Eric Dodds
Charlotte,NC
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Administrator II
Shutterfly
04.2019 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored networks and network devices to resolve technical problems quickly.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Provided Tier 2-3 IT support to non-technical internal users through desk side support services.
- Focal point for communication and escalation amongst supervisors, technicians, engineering, and Internet operations
- Account creation/modification within Windows Active Directory/Microsoft Exchange
IT Technical Support Specialist
Aleris Rolled Products
06.2018 - 04.2019
- Provided training to end users on new and updated systems and software.
- Interacted with clients to resolve issues and answer software-related questions.
- Installed and configured operating systems and applications.
- Performed software installations and upgrades to Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution for users at multiple locations across the country.
- Supported network infrastructure installation, removal, diagnosing issues for servers, wireless access points, switches, and routers/
IT Specialist
Mobilitie
08.2015 - 05.2017
- Deployed and administered networking infrastructure including switches, routers, servers, firewalls, NAS, and VoIP phones.
- Monitor network security, adjust hardware/software as needed
- Lead concurrent infrastructure projects and activities
- Maintained network connections between host and client devices.
- Interviewed candidates, recommend for hiring, training new employees.
- Negotiated with vendors & suppliers for networking infrastructure equipment.
- Provided technical support, administration, for internal and remote end-users for software, hardware, and connectivity.
Field Technical Service Representative
Hewlett Packard Enterprise
07.2013 - 07.2015
- Provided desktop support, repair, as well as break fix on-site at customer locations.
- Analyze problem situations pertaining to breakdowns of customer equipment and recommended customer actions necessary to correct situation.
- Providing level II & III technical support via phone and on-site with customers
- Providing leads to sales team about potential customers
IT Support Technician II
Stefanini IT Solutions
09.2011 - 01.2013
- Provided installation and upgrading services of hardware and software.
- Responsible for deployment of Cisco VoIP phones.
- Implemented virus detection and eradication procedures.
- Diagnosed end-user equipment including printers and other peripheral device failures and implementing repair solutions.
- Troubleshooting network devices in order to ensure connectivity from the end user devices to the network,
- Preform break/fix, diagnosis, desktop support, rebuilt PC’s (hardware and software), and maintained LAN and WAN connectivity
IT Specialist
University Of Iowa
08.2008 - 01.2009
- Provided installation and upgrading services of hardware and software.
- Implemented of virus detection and eradication procedures.
- Supported faculty and staff at the University with technical operations.
Education
BBA - Management Information Systems
University of Iowa
Iowa City, IA05.2013
Skills
- Backup and Recovery
- AV Presentation
- User Experience
- Network Configuration and Support
- CISCO Installations
- Network Hardware and Software Maintenance
- Cisco Routers and Switches
Certification
- Cisco Certified Network Associate, Cisco - Current
Timeline
IT Support Administrator II
Shutterfly
04.2019 - Current
IT Technical Support Specialist
Aleris Rolled Products
06.2018 - 04.2019
IT Specialist
Mobilitie
08.2015 - 05.2017
Field Technical Service Representative
Hewlett Packard Enterprise
07.2013 - 07.2015
IT Support Technician II
Stefanini IT Solutions
09.2011 - 01.2013
IT Specialist
University Of Iowa
08.2008 - 01.2009
BBA - Management Information Systems
University of Iowa
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