Eric Duggan
Chelmsford,MA
Summary
Solutions-focused Learning Experience and Instructional Designer respected for incorporating new learning technologies, best practices, and facilitating dynamic learning experiences.
Global team leader who partners with key stakeholders to create robust evaluation strategies for measuring and improving the impact of training programs.
Talented professional with strong multitasking, organisational and research skills bringing 16 years of related experience. Proficient user of Content Development and CMS systems with a proven history of reliably producing work ahead of tight deadlines.
Deadline-driven and motivated self-starter.
Overview
11
11
years of professional experience
Work history
Senior Content Developer
Smith and Nephew
Andover
01.2019 - 01.2022
- Key developer of organization's training plan consisting of content development, training delivery, LMS management, and virtual/instructor led training projects
- Acted as global ambassador for the training team and key stakeholders
- Areas of expertise include foot & ankle, shoulder, hip, biologics, financial programs
- Revamped mobile learning program and in-person training platform to maximize training efficacy
- Improved sales representatives selling behaviors by developing a highly interactive learning experience from hiring date through developing into advanced/seasoned representative
- Streamlined training programs for product launches, onboarding, and company acquisitions
- Supported instructor-led training, online learning, and blended learning models by developing interactive eLearning, micro-learning, interactive games, illustrations, video content, and motion graphics
- Partnered with C-Suite executives to determine end-learner needs and designed measurable content accordingly
- Maximized efficiency by leveraging expertise in Instructional Design (Kirkpatrick's learning model and ADDIE)
Senior Training Manager
US Sports Medicine
Andover, Massachusetts
01.2018 - 01.2019
- Collaborated with key stakeholders to design training programs that assess training needs of sales force
- Created a curriculum to ensure newly hired representatives arrived at training prepared with the requisite knowledge to maximize their experience during in-person training
- Designed measurable, scenario-based activities to assess and reinforce information integrated prior to attending in-person training
Global Marketing Manager
Smith + Nephew
Andover, MA
01.2016 - 01.2018
- Launched industrial disruptive surgical technology Driving developmental processes through commercialization, including addressing operational constraints based on global forecasts, creating/communicating global messaging, while providing the appropriate global marketing material.
- Upon purchasing a biological solution, I created a medical "claims matrix" to serve as the basis for marketing claims
- Developed rationalization process to maximize operational margins for the shoulder franchise
Territory Manager
DJD Medical, Inc
Canton
01.2013 - 01.2016
- Exceeded sales goals for all represented product lines in a highly competitive surgical device market (Boston)
- Depuy Mitek: 170% to objective (top 10 in country) for Mitek Sports Medicine product line
- Arthrosurface: 89% growth in 2014 and 81% in 2015
- RTI Biologics: 960% growth in 2014 and 115% in 2015
Field Marketing Specialist
01.2011 - 01.2013
- Helped sales force to better understand the sales process to maximize efficacy in the field
- Assisted sales force to finalize deals mutually beneficial to customer and company
Mental Health First Aider
NEPHEW ACTIVITIES
Chelmsford, MA
- Interactive: Articulate Storyline, Articulate Rise, WalkMeTM
- Learning Measurement Systems: Scrimmage, SABA, Assisted with establishment of “Mental Health First Aider” platform in the United States
- Platform was designed to provide support and resources for those struggling with mental health issues
- Goals
- Normalize mental health issues for affected individuals
- Provide support to those with partners/family struggling with mental health/addiction issues
- Community Service Collaboration
- Coordinated volunteer opportunity for representatives in training with community food bank
- Provided mechanism for Smith + Nephew to strengthen its community impact
- Charitable Donation Drive Creation
- Established a drop-off point for co-workers to leave clothes/toys/other for low-income children
- Worked with local distribution centers to ensure donated items reached those most in need
- Utilised strength-based, preventative approach to all social work and interventions.
Education
Master of Education - Counseling Psychology
Boston College
Bachelor of Arts - Psychology
Saint Anselm College
Skills
- Curriculum development
- Computer-savvy
- Innovative lesson planning
- Learning building blocks
Languages
Spanish
Intermediate
Timeline
Senior Content Developer
Smith and Nephew
01.2019 - 01.2022
Senior Training Manager
US Sports Medicine
01.2018 - 01.2019
Global Marketing Manager
Smith + Nephew
01.2016 - 01.2018
Territory Manager
DJD Medical, Inc
01.2013 - 01.2016
Field Marketing Specialist
01.2011 - 01.2013
Mental Health First Aider
NEPHEW ACTIVITIES
Master of Education - Counseling Psychology
Boston College
Bachelor of Arts - Psychology
Saint Anselm College
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