Eric Emery
Bunker Hill,IL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
15
15
years of professional experience
Work History
Guest Service Attendant
Target Corporation
Edwardsville, IL
08.2014 - Current
- Answer guests questions and address problems and complaints
- Help guests select products that best fit their personal needs
- Maintained visually appealing displays for Front of Store
- Educate guests on product and service offerings
- Offer exceptional guest service to promote company brand
- Build guest confidence by actively listening to their concerns
- Offer direction and give constructive feedback to motivate team members
Shift Leader
Long John Silvers A&W
Litchfield, IL
02.2010 - 06.2014
- Open and close registers for staff members, count register drawers, and resolve cash overages and shortages
- Ensure the shift is adequately staffed
- Develop and assign tasks to staff members, oversee completion of tasks
- Resolve customer issues and approve exceptions to policy for coupons, returns, etc
- Provide recognition and constructive feedback throughout the shift as appropriate
Education
High school or equivalent - High School Diploma
Bunker Hill High School
Bunker Hill12.2005
Skills
- Supervisor
- Guest Service
- Guest Relations Experience
- Shift Management
- Writing skills
- Computer skills
- Communication skills
- Cash handling
- Microsoft Outlook
- 10 key typing
Timeline
Guest Service Attendant
Target Corporation
08.2014 - Current
Shift Leader
Long John Silvers A&W
02.2010 - 06.2014
High school or equivalent - High School Diploma
Bunker Hill High School