Summary
Overview
Work History
Education
Skills
Timeline
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Eric Esparza

Silvis,IL

Summary

I am trained in Technical Support issues with 10 years of experience. My area of expertise is helping end users with troubleshooting issues that may arise in their day to day work

Overview

10
10
years of professional experience

Work History

Level 2 IT Support Engineer

Stefanini
04.2018 - 01.2024
  • Improved customer satisfaction by promptly addressing and resolving IT issues.
  • Streamlined helpdesk processes for faster response times to client inquiries.
  • Reduced downtime with proactive system monitoring and maintenance tasks.
  • Supported end-users in troubleshooting hardware and software problems effectively.
  • Assisted clients remotely, reducing on-site visits and increasing efficiency in issue resolution.

Technical Support

Internet Solutions International
08.2013 - 01.2018
  • Handled customer inquiries over and provided technical support via livechat and telephone.
  • Assisted customers with technical support inquiries.
  • Responded to telephone calls, emails and personnel requests for technical support from users.

Education

High School Diploma -

Moline High School
Moline, IL
05.1997

Skills

  • Incident Management
  • Hardware Diagnostics
  • Data Recovery
  • Network Troubleshooting
  • Desktop Support
  • Remote Support
  • Ticketing Systems
  • Technical Support
  • Active Directory
  • Application Support
  • Software Installation
  • Software Updates

Timeline

Level 2 IT Support Engineer

Stefanini
04.2018 - 01.2024

Technical Support

Internet Solutions International
08.2013 - 01.2018

High School Diploma -

Moline High School

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Eric Esparza