Eric Estrada

I’m responsible for labor control, making employees schedules weekly, work with employees as far as training for each position, making sure their jiffy lube certifications are up to date. Must meet net sales and vehicle counts monthly, place supply orders weekly. Customer service is a huge part of it. There is a substantial amount of multitasking. Dealing with on the spot issues regarding vehicles and customer complaints. Setting goals monthly. Opening and closing the store.

• Directed daily shop operations, balancing customer flow, technician workload, and service quality.
• hiring, scheduling, coaching, and performance management for service center staff.
• Monitored oil change, tire, and maintenance service completion to ensure consistency and accuracy.