Eric Fan
Setauket- East Setauket,NY
Summary
Results-driven student with experience in customer service and fast-paced retail. Skilled in assisting customers, managing transactions, and supporting store operations. Strong communicator and collaborative team member dedicated to continuous learning and professional growth.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Team Member
Shake Shack
Lake Grove, New York
11.2025 - 06.2026
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining area and kitchen spaces.
- Coordinated with team members to streamline operations during peak hours, improving service efficiency.
Manager Assistant, Customer Service
KungFu Tea
Setauket, New York
08.2023 - 06.2025
- Coordinated daily customer service operations, overseeing staff activities to ensure efficient service delivery.
- Addressed customer inquiries using effective communication and problem-solving techniques, enhancing customer satisfaction.
- Trained new employees on customer service protocols and company standards, facilitating smooth onboarding and team integration.
Education
Bachelor of Science - Nursing Education
Hofstra University
Hempstead, NY06-2030
High School Diploma -
Ward Melville High School
380 Old Town Rd, Setauket- East 06-2026
Skills
- Point of sale
- Cash handling
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Fluent in Chinese
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Affiliations
- Volunteer in the LILAC (nonprofit organization during COVID to help people who needed assistance)
Timeline
Team Member
Shake Shack
11.2025 - 06.2026
Manager Assistant, Customer Service
KungFu Tea
08.2023 - 06.2025
Bachelor of Science - Nursing Education
Hofstra University
High School Diploma -
Ward Melville High School