OLIVIA PLAZA
Walnut Creek
Summary
Dedicated and organized college student with three years of diverse experience in customer-facing roles. Proven ability to identify customer needs and deliver tailored solutions, ensuring a positive experience and fostering repeat business. Skills in time management, communication, and customer service contribute to a strong capacity for collaboration in team environments. Committed to continuous improvement and professional growth, bringing a motivated attitude and a detail-oriented approach to every task. Eager to leverage these skills in a dynamic workplace to support the mission of the organization.
Overview
3
3
years of professional experience
Work History
Team Member
Whole Foods Market
02.2025 - Current
- Greeted customers in a friendly and professional manner. Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service. Assisted customers with locating items and providing product information.
Retail Associate
Saje Natural Wellness
04.2024 - 09.2024
- Processed transactions accurately and efficiently. Utilized technology to efficiently manage customer orders and inventory. Replenished store shelves and displays. Collaborated with other retail staff to ensure all customer needs were met in a timely manner. Processed payments quickly and accurately while maintaining a friendly and professional demeanor. Worked as a team to ensure that all customers were served promptly and efficiently.
Waitress
Opa! Restaurant Group
04.2023 - 07.2023
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience. Maintained a professional, friendly attitude and appearance at all times, resulting in repeat customers and positive feedback from management. Utilized point-of-sale (POS) systems to accurately and efficiently enter orders, resulting in improved operational efficiency. Collaborated with kitchen staff to ensure orders were prepared in a timely manner with the highest quality standards.
Sales Associate
Labels Luxury
08.2022 - 01.2023
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience. Adhered to all store policies, rules, and regulations. Handled all merchandise with care and packed customer bags neatly. Remained punctual and professional at all times. Took on extra shifts based on the needs of the store. Answered phones and relayed important messages. Mentored junior cashiers and new employees.
Education
Bachelor of Science - Information Systems
University of Nevada, Reno
01.2026
Skills
- Time Management
- Customer Service
- Fast Learner
- Communication Skills
- Detail Oriented
- Point of Sale
LANGUAGES
English
WEBSITES AND SOCIAL LINKS
LinkedIn: https://www.linkedin.com/in/olivia-plaza/
Timeline
Team Member
Whole Foods Market
02.2025 - Current
Retail Associate
Saje Natural Wellness
04.2024 - 09.2024
Waitress
Opa! Restaurant Group
04.2023 - 07.2023
Sales Associate
Labels Luxury
08.2022 - 01.2023
Bachelor of Science - Information Systems
University of Nevada, Reno