Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Shanya Acosta

Shanya Acosta

Watertown,NY

Summary

Dependable and friendly server with 13+ years in fast-paced, customer-focused environments. Skilled at delivering prompt, accurate service, handling high-volume orders, and resolving issues to ensure a positive dining experience. Adaptable team player with a strong work ethic and commitment to quality and professionalism.

Key skills

  • 13+ years in food service and customer-facing roles
  • Proficient with POS systems and order taking
  • Strong multitasking and communication abilities
  • Reliable and self-motivated under minimal supervision
  • Builds rapport easily with guests and team members
  • Excellent attendance and flexible scheduling
  • Maintains high standards of cleanliness and safety

Overview

6
6
years of professional experience

Work History

Team Member

Taco Bell
Watertown
09.2024 - Current
  • Collaborated with team members to achieve project goals and deliver high-quality results
  • Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes
  • Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
  • Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
  • Assisted in training new team members on company policies, procedures, and best practices
  • Maintained open lines of communication with team members to foster a positive work environment
  • Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
  • Actively listened to colleagues' ideas and concerns, providing constructive feedback and support as needed
  • Collaborated cross-functionally with other teams to ensure seamless integration of efforts for successful project execution
  • Participated in regular performance evaluations, providing input on the strengths and areas for improvement of fellow team members
  • Utilized effective time management skills to prioritize tasks within the team's workflow
  • Consistently met or exceeded individual productivity targets while working collaboratively within a team setting
  • Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
  • Proactively identified opportunities for process improvement within the scope of my role as a valued member of the team
  • Served as a reliable resource for colleagues seeking assistance or guidance on various projects or assignments
  • Achieved XX% increase in overall efficiency through implementation of streamlined processes recommended by the team
  • Collaboratively developed strategies that resulted in XX% reduction in project turnaround time
  • Played an integral role in successfully completing XX number of projects within established timelines
  • Maintained accurate records/documentation related to assigned tasks/projects for easy reference by other team members
  • Effectively communicated updates on progress/statuses regarding assigned tasks to team members and superiors
  • Actively participated in team-building activities, fostering a positive and cohesive work environment
  • Demonstrated adaptability by successfully working with diverse personalities and skill sets within the team
  • Consistently demonstrated a strong work ethic, contributing to the overall success of the team
  • Provided support to colleagues during high-pressure situations or tight deadlines, ensuring successful project completion
  • Collaborated with cross-functional teams to identify areas for improvement and implement solutions that positively impacted overall team performance

Overnight Stocking Associate

Target
Watertown
01.2023 - 06.2024
  • Efficiently restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers
  • Maintained accurate records of incoming and outgoing merchandise, utilizing inventory management systems to track stock levels
  • Collaborated with team members to unload delivery trucks and sort merchandise according to department specifications
  • Implemented a systematic approach to organizing stockroom, optimizing space utilization and improving overall efficiency
  • Performed regular quality checks on products to ensure freshness, proper labeling, and compliance with safety standards
  • Assisted customers in locating items within the store, providing friendly and knowledgeable service
  • Followed established safety protocols while handling hazardous materials or operating equipment
  • Communicated effectively with supervisors regarding any issues or concerns related to stocking activities or product availability
  • Contributed to maintaining a clean and organized sales floor by promptly returning misplaced items back to their designated areas
  • Demonstrated strong attention to detail when verifying pricing accuracy and removing expired products from shelves
  • Collaborated with sales associates in implementing promotional displays or signage for featured products or special offers
  • Adhered strictly to company policies regarding theft prevention measures, reporting any suspicious activity immediately
  • Participated actively in team meetings and training sessions aimed at enhancing product knowledge and customer service skills
  • Ensured compliance with health regulations by properly handling perishable goods such as meat, dairy, and produce
  • Utilized handheld devices or scanners for efficient tracking of inventory movement within the store premises
  • Managed time efficiently during overnight shifts by prioritizing tasks based on urgency
  • Maintained a positive attitude even during demanding situations, contributing towards a harmonious work environment
  • Supported fellow team members in completing tasks quickly during busy periods through effective communication
  • Achieved a consistent record of meeting or exceeding daily stocking targets
  • Collaborated with store management to identify and implement process improvements for more efficient stock replenishment
  • Assisted in the training and onboarding of new team members, ensuring they were equipped with necessary knowledge and skills
  • Responded promptly to customer inquiries or requests for assistance, providing accurate information and resolving issues
  • Demonstrated flexibility by adapting to changing priorities or assignments as directed by supervisors
  • Maintained a high level of cleanliness in work areas, including stockroom, break room, and restrooms

Team Member

KFC
Watertown
01.2019 - 02.2024
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Efficiently operated cash register, accurately handling transactions and providing correct change to customers
  • Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
  • Prepared food items according to established recipes and portion sizes, maintaining high quality standards
  • Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
  • Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
  • Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
  • Demonstrated strong communication skills by effectively conveying information about menu items to customers
  • Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
  • Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
  • Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration

Restaurant Hostess

Red Robin
Watertown, NY
01.2020 - 01.2021
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Provided menus and answered questions about menu items and specials.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Upsold appetizers, drinks, desserts. when appropriate.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.

Education

Courses - Coursera

Microsoft BI and data analytics
05.2025

Associate's degree -

Phlebotomy
02.2025

Skills

  • C Skills
  • Safety Principles
  • Adaptability
  • Friendliness
  • Self Motivation
  • Strategic Thinking
  • Positive Attitude
  • Scheduling
  • Social Development
  • Transportation Management
  • Confidentiality
  • Creativity
  • Problem Solving
  • Food Handling
  • Customer Service
  • Team Working
  • Cash Register Operation
  • Restocking Shelves
  • Presentations
  • Prioritization of Requirements
  • Restaurant Operation
  • Business Process Improvement
  • Labeling
  • Meat Products
  • Merchandising
  • Retail Management
  • Sales
  • Sales Promotion
  • Team Building
  • Time Management
  • Feedback Management
  • Strategies of Pricing
  • Turnaround Time
  • Delivery of Projects
  • Performance Management
  • Innovation
  • Employee Onboarding
  • Occupational Safety and Health
  • Quality Auditing
  • Brainstorming
  • Hazardous Materials
  • Mobile Device Management
  • Attention to Detail
  • Customer service
  • Team building
  • Process improvement
  • Employee training
  • Effective communication
  • Problem solving
  • Hospitality and accommodation
  • Task prioritization
  • Workplace safety
  • Willingness to learn
  • POS systems
  • Verbal and written communication
  • Cash handling

Timeline

Team Member

Taco Bell
09.2024 - Current

Overnight Stocking Associate

Target
01.2023 - 06.2024

Restaurant Hostess

Red Robin
01.2020 - 01.2021

Team Member

KFC
01.2019 - 02.2024

Courses - Coursera

Microsoft BI and data analytics

Associate's degree -

Phlebotomy

Similar Profiles

CREATE PROFILE