ERIC FANKEM
Silver Spring,MD
Summary
Healthcare professional with years of experience, seeking to leverage background and education to take the next career step in healthcare management. Demonstrated ability to apply management concepts to advocate for patient and healthcare organization needs. Highly skilled in working within collaborative environments, utilizing effective problem-solving techniques. Demonstrated leadership skills that guide health care teams toward the achievement of positive outcomes and drive organizational performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
CONSUMER DIRECT CARE NETWORK
Washington, DC
03.2018 - 02.2026
- Managed logistics for patient intake and coordinated treatment implementation.
- Provided expertise in patient and family care as an advisory resource.
- Enhanced patient outcomes through value-added services.
- Developed quality care systems and improved medical protocols and guidelines.
- Ensured accuracy of public information and materials.
- Collaborated with operations staff to meet client deliverables and revenue goals.
- Designed and implemented effective patient care plans.
Case Manager
CAPITAL CARE INC
WASHINGTON, DC
12.2015 - 12.2017
- Assisted patients in receiving high-quality, appropriate care with reasonable results.
- Collaborated with different disciplines to provide cohesive care to patients.
- Reviewed treatment plans against individual goals and healthcare standards.
- Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources.
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
- Ensured efficacy of treatments through monitoring of treatment regimens.
- Maintained patient charts and confidential files.
- Provide training to direct support professional and comply with DDS rules and regulations.
Outcome Assurance Representative
MED EXPRESS
Morgantown, WV
04.2013 - 10.2015
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
- Works with patients, centers and workers comp insurance carriers to refer to correct referral source. These could be received via phone, mail and E-Mail communications.
- Provide feedback to management on identified issues and assist with resolution of any items or trends that negatively impact patient-client experience.
- Maintain confidentiality of patient diagnostic and treatment information with focus on HIPAA guidelines and strong customer service skills, may include eScreen and uds support.
- . Demonstrate flexibility to meet the needs of external and internal customers in regard to: changes in work volume, planned changes, scheduling changes, client services support.
Team Leader
Vizion One Home Health Services Inc.
Washington, DC
01.2010 - 03.2013
- Managed daily office operations and handled any issues.
- Communicated the assigned responsibilities.
- Planned and laid out work to meet production and schedule requirements.
- Worked with managers to implement the company's policies and goals.
- Adhered to all applicable regulations, policies and procedures for health and safety compliance.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Built and maintained effective relationships with peers and upper management.
Home Health Aide
Dynamic vision health care
washington, DC
01.2007 - 01.2010
- Worked to improve patient outlook and daily living through compassionate care.
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Transported client to doctor’s appointments and to complete other related errands.
- Ensured clients’ well-being, safety and comfort in adherence with physicians’ orders.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
- Mopped floors, vacuumed, washed dishes and performed an array of other household chores to assist clients.
Education
MBA - Health care management
Salem International University
Salem, WV2015
Bachelor of Science - criminal justice
Westwood college
Arlington, VA2013
Skills
- Organizational skills
- Decision making
- Healthcare operations
- Organization and planning
- Staff performance evaluations
- Self-discipline
- Adaptive team player
- Relationship-building
- Results oriented
- Courteous demeanor
- Flexible scheduling
- Staff training and development
- Excellent multi-tasker
Certification
- BLS - Basic Life Support
- CPR certified through American Heart Association
- Current first aid certification
- Certified Home Health Aide
Timeline
Patient Service Coordinator
CONSUMER DIRECT CARE NETWORK
03.2018 - 02.2026
Case Manager
CAPITAL CARE INC
12.2015 - 12.2017
Outcome Assurance Representative
MED EXPRESS
04.2013 - 10.2015
Team Leader
Vizion One Home Health Services Inc.
01.2010 - 03.2013
Home Health Aide
Dynamic vision health care
01.2007 - 01.2010
MBA - Health care management
Salem International University
Bachelor of Science - criminal justice
Westwood college