Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Eric Farmer
Fort Myers
Work Preference
Summary
Dedicated retail sales associate and delivery driver with strong customer service skills. Recognized for reliability, punctuality, and effective time management, consistently enhancing customer satisfaction and fostering team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate/Delivery Driver
Sunshine Ace Hardware
Fort Myers, FL
11.2020 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring stock levels met customer demand.
- Trained new associates on product knowledge and sales techniques to enhance team performance.
- Implemented visual merchandising strategies to improve product display and attract customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Education
Lutheran High School South
St. Louis County, MOSkills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Product knowledge
- Professional appearance
- Stocking and receiving
- Retail store operations
- Phone etiquette
Affiliations
Fort Myers Elks Lodge #1288
American Legion
Certification
Fork Lift Certification
Class A CDL License
Timeline
Retail Sales Associate/Delivery Driver
Sunshine Ace Hardware
11.2020 - Current
Lutheran High School South
Core Value Award from Sunshine Ace
The award was presented to me for Live, Laugh, Work Hard core value.