Eric Felder
Midlothian,VA
Summary
Results-driven professional with 15 years of proven success in customer service and leadership roles. Specializes in relationship building, problem solving, and team development. Experienced in mentoring associates and enhancing team morale while maintaining operational efficiency and exceeding sales targets.
Overview
19
19
years of professional experience
Work History
Ops Manager
Medical Equipment Solutions
Petersburg, VA
04.2025 - Current
- Managed daily operations for medical equipment distribution and logistics, ensuring timely availability of resources.
- Coordinated driver dispatch, ensuring timely drop-offs and pickups to meet delivery schedules.
- Coordinated inventory management to maintain optimal stock levels and reduce shortages.
- Trained and mentored staff on operational procedures and safety protocols.
INDEPENDENT CONTRACTOR
Felder Express Inc
Springfield , MA
01.2020 - Current
- Managed quality control to ensure high customer satisfaction.
- Reviewed customer requests, resolved inquiries, and defined specifications prior to completing orders.
- Making sure the order gets delivered the address on time.
Independent Contractor
H plus
The Bronx, New York
01.2020 - 08.2026
- Received daily medial assignments and completed actions within 24 hours.
- Drove to various locations within a 2-hour radius for Stats.
- Completed various routes for hospitals, Schools etc.
Grocery Manager/Assistant Store Manager
WHOLE FOODS MARKET, YONKERS GROCERY
Yonkers, NY
01.2013 - 09.2020
- Coordinated restocking of grocery merchandise, ensuring availability to meet customer needs and support sales.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Assigned daily tasks to employees and monitored completion within expected time frames.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Led by example and took responsibility for all actions drive culture of performance excellence.
- Provided customer service to store patrons, assisting with locating desired items to enhance shopping experience.
Assistant Grocery Manager/Buyer Specialist
Wholefoods Market union square
Manhatten, NY
01.2008 - 01.2012
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Assigned daily tasks to employees and ensured timely completion of duties.
- Reviewed store inventory and ordered merchandise to maintain optimal stock levels.
- Developed weekly schedules to ensure adequate floor coverage within budgetary constraints.
- Make sure the correct orders were being placed in the system.
- Work closely with the Regional Team Leaders to assure a smoothly run store
- Provide customers with parallel retailed experiences
- Assist in the training and development of Team Members, building high-performance, high-morale, and customer-centered teams
- Schedule, supervise and motivate team members
- Hold the team and myself accountable for our work, attitudes, and adherence to Wholefoods Market policies and regulations
- Personally, maintain positive company image by providing courteous, friendly, and efficient service to customers and team members
- Work and communicate effectively with vendors to bring the best of the best to customers
- Establish and maintain a fun and positive work environment
- Performance Review Excerpts “…, Eric has been the top performer on my team….excellent communication, with team leaders and team members…excels in working independently in a fast-paced environment…has become a good trainer of new hires…” (2019 Performance Review, WFM, Inc.) “…Our guests routinely rave about the above-and-beyond service and personalized attention they receive from Eric…highly resourceful…a consummate customer service professional…” (2008 Performance Review, WFM, Inc.) “…Eric consistently thinks outside the box and finds creative ways to solve customer problems… well organized, with the ability (2006 Performance Review, NY Foundling Hospital.)
Education
Associate of Arts (AA) - Business
Nassau Community College
Garden City, New YorkSkills
- Logistics Coordination
- Operational Strategy
- Process Improvement
- Computer Skills
- Leadership Development
- Grocery team leadership
- Leadership Development
- Customer Satisfaction Focus
- Customer care excellence
- Logistics Coordination
Additional Information
- Awards , 2007 Team Member of the Year--Jericho Secret Shopper Award Customer Commendations Attendance Award 2017 Team Leader of Quarter 2020 Team Leader of Quarter
Timeline
Ops Manager
Medical Equipment Solutions
04.2025 - Current
INDEPENDENT CONTRACTOR
Felder Express Inc
01.2020 - Current
Independent Contractor
H plus
01.2020 - 08.2026
Grocery Manager/Assistant Store Manager
WHOLE FOODS MARKET, YONKERS GROCERY
01.2013 - 09.2020
Assistant Grocery Manager/Buyer Specialist
Wholefoods Market union square
01.2008 - 01.2012
Associate of Arts (AA) - Business
Nassau Community College