Destiny Dixon
Atlanta,USA
Summary
Resourceful Operations Manager experienced in driving operational improvements through strategic planning and process optimization. Achieved significant cost reductions and enhanced productivity by implementing effective planning and support initiatives. Focused on fostering team synergy and leveraging industry insights to identify opportunities for growth and business expansion.
Overview
9
9
years of professional experience
Work History
Ops Manager
FedEx Ground
Atlanta
11.2023 - Current
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Managed daily operations and logistics for package delivery processes.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Oversaw compliance with safety regulations and operational policies.
- Conducted training sessions for new employees on operational procedures.
- Monitored workflow efficiency and identified areas for improvement.
- Collaborated with cross-functional teams to enhance service delivery standards.
- Resolved operational issues promptly to maintain service continuity.
Package Handler
FedEx Ground
Ellenwood, US
08.2019 - 11.2023
- Sorted packages by destination for efficient processing and delivery.
- Load and Unload Trucks.
- Provided assistance to customers in a friendly manner.
- Scan boxes before loading them on truck
- Operated conveyor systems to move packages through sorting facilities.
- Collaborated with team members to meet daily shipping goals effectively.
- Assist customer with a positive outgoing attitude
- Demonstrated active listening to understand customer needs.
- Resolve customers issue
- Assist customer
- Handle emails with broken and incomplete packages
- Guide young kids
- Teach k-3rd grade
- Listening skills
- Classroom management
Cashier
Kroger Stores
Atlanta, US
06.2017 - 11.2018
- Assisted and interacted with customers to enhance service experience
- Assist customers with different brands if sold out
- Processed cash transactions accurately
- Recorded each transaction meticulously to ensure financial accuracy
- Answer phone and resolve customers' issues regarding purchase
Education
Associate's degree - Education
Georgia State University
Atlanta, GAHigh School -
Carver High School
Atlanta, GASkills
- Logistics Management
- Operations management
- Logistics coordination
- Warehouse Experience
- Cost Control
- Process Improvement
- Workflow optimization
- Employee scheduling
- Customer Service
- Customer relationship management
- Team Leadership
- Performance Coaching
- Staff Development
- Problem solving
- Active listening
- Effective communication
- Conflict resolution
- Time management
- Self-starter
- Fast Learner
- Extremely Organized
Awards
- Outstanding Performance, 01/01/16, These awards were given to me for my outstanding performance and positive attitude during my first term 11th grade year.
- Leadership Award, 01/01/16
- Top 5 Mathematics Awards, 01/01/16
- Citizenship Award, 01/01/16
- Best All Around Award, 01/01/16
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Ops Manager
FedEx Ground
11.2023 - Current
Package Handler
FedEx Ground
08.2019 - 11.2023
Cashier
Kroger Stores
06.2017 - 11.2018
Associate's degree - Education
Georgia State University
High School -
Carver High School