Eric Fenimore
Ankeny,IA
Summary
Dedicated and experienced. Seeking a new opportunity to contribute high-quality expertise and drive for excellence. With a strong work ethic and a commitment to continuous learning and growth, eager to take on new challenges and make a meaningful impact.
Overview
13
13
years of professional experience
Work History
Benefits Enrollment Counselor
Marsh & McLennan/Mercer
08.2024 - Current
- Conducted new hire and open enrollment orientations, processed benefit enrollments and managed eligibility files.
- Provided exceptional customer service to employees during enrollment process, effectively addressing questions and concerns.
- Assisted employees in selecting appropriate benefit plans, addressing individual needs and concerns.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Stayed informed on industry best practices through continuous professional development opportunities related to benefits administration.
Express Auto Claims Assistant
Farm Bureau Financial
01.2023 - 08.2024
- Communicated with insurance agents, policyholders, and third-party adjusters to gather necessary information for claim documentation
- Assisted claims adjusters in reviewing and investigating accident details to determine coverage and liability
- Provided excellent customer service by promptly addressing inquiries and concerns related to auto claims through phone and email channels
- Maintained organized and up-to-date claim files, ensuring documentation was complete and easily accessible
- Assisted adjusters in investigating claims by conducting research, compiling data, and preparing reports for review
Credit Account Resolutions
Wells Fargo
01.2022 - 12.2022
- Analyzed and resolved delinquent accounts to minimize financial risk and drive revenue growth
- Conducted thorough investigations to identify root causes of payment delinquencies and address underlying issues
- Negotiated payment plans with customers to assist in repayment of outstanding debts and prevent charge-offs
- Maintained accurate records of all account interactions and resolutions to ensure compliance with policies and regulations
Credit Card Customer Support
Wells Fargo
02.2019 - 01.2022
- Provided timely and accurate resolution to customer inquiries related to credit card statements, transactions, and account balances
- Collaborated with other departments to investigate and resolve complex customer issues, ensuring customer satisfaction and retention
- Utilized effective communication skills to educate customers on credit card benefits, rewards programs, and promotional offers
- Maintained detailed records of customer interactions and follow-up activities to ensure all inquiries were addressed in a timely manner and to track customer satisfaction
Billing Dispute Resolutions
Wells Fargo
03.2020 - 09.2020
- Temporarily assisted Billing Dispute Resolutions team during a staffing shortage and overflow of disputes due to the Covid-19 pandemic
- Reduced outstanding billing disputes through proactive investigation and resolution strategies
- Issued resolutions to customers based on information obtained
- Documented all interactions and resolutions in detail for reference and reporting purposes
Clerk
Hy-Vee
06.2012 - 02.2019
- Began working during high school, attending to studies and working simultaneously, while still maintaining a high GPA
- Worked at multiple different store locations during time with the company
- Operated cash register and processed transactions accurately and efficiently, including handling cash and card payments
- Assisted customers with locating specific products and providing information on product features, pricing, and promotions
- Efficiently stocked and organized shelves with a variety of grocery items, ensuring products were easily accessible to customers
- Collaborated with team members to maintain a clean and organized store environment, including sweeping, mopping, and restocking supplies as needed
- Assisted in receiving and unloading incoming shipments of products, checking for accuracy in inventory counts
Education
Certificate - Computer Science And Programming
Des Moines Area Community College
Ankeny, IA2015
High School Diploma -
Des Moines East High School
Des Moines, IA2014
Skills
- Written and verbal communication
- Data analysis and analytical skills
- Independent ability
- Problem-solving
- Attention to detail
- Critical thinking
- Comfort with technology
Timeline
Benefits Enrollment Counselor
Marsh & McLennan/Mercer
08.2024 - Current
Express Auto Claims Assistant
Farm Bureau Financial
01.2023 - 08.2024
Credit Account Resolutions
Wells Fargo
01.2022 - 12.2022
Billing Dispute Resolutions
Wells Fargo
03.2020 - 09.2020
Credit Card Customer Support
Wells Fargo
02.2019 - 01.2022
Clerk
Hy-Vee
06.2012 - 02.2019
Certificate - Computer Science And Programming
Des Moines Area Community College
High School Diploma -
Des Moines East High School
Similar Profiles
Akhil MehandruAkhil Mehandru
Senior Manager FP&A - COE at Marsh Mclennan, MercerSenior Manager FP&A - COE at Marsh Mclennan, Mercer
Sushma ShekhawatSushma Shekhawat
Principal-Software Development Engineer at Mercer Consulting Ltd. (Marsh McLennan)Principal-Software Development Engineer at Mercer Consulting Ltd. (Marsh McLennan)
Pravina SawantPravina Sawant
Senior Operations Specialist at Marsh McLennan (Aptia/ Mercer/ JLT)Senior Operations Specialist at Marsh McLennan (Aptia/ Mercer/ JLT)