Eric Fernandez
Central Valley
Summary
Accomplished Store Manager with a proven track record at Pandora, adept in operational analysis and customer service. Excelled in reducing yearly stock shrinkage and enhancing team performance through effective problem-solving and conflict resolution. Skilled in asset protection and fostering customer relations, significantly boosting sales and operational efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Pandora
02.2023 - 12.2024
- Analyzed sales data for strategic planning and resource allocation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
Assistant Store Manager
Pandora
02.2021 - 02.2023
- Executed merchandising strategies for increased product visibility and sales.
- Guided team members through challenges with clear communication and support.
- Conducted regular audits for accurate stock levels, reducing yearly shrink percentage.
- Worked closely with Human Resources on internal investigations involving employee misconduct that resulted in swift disciplinary actions when warranted.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Sales Lead
American Eagle
06.2015 - 02.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
High School Diploma -
Monroe Woodbury High School
Central Valley, NY06-2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Operational analysis
- Internal auditing
- Cost reduction
- Asset protection
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Pandora
02.2023 - 12.2024
Assistant Store Manager
Pandora
02.2021 - 02.2023
Sales Lead
American Eagle
06.2015 - 02.2021
High School Diploma -
Monroe Woodbury High School
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