Eric Finley
Plainfield,IL
Summary
Experienced IT specialist with nearly 10 years of delivering exceptional systems and application support to end-users and infrastructure teams. Focus on providing premier technical support to executives, customers, clients, and staff with a commitment to quality. Proven track record in delivering top-notch solutions, dedicated to ensuring seamless operations and maximizing efficiency for all stakeholders.
Overview
9
9
years of professional experience
Work History
Computer Support Specialist Level II
Addison School District 4
03.2023 - Current
- Resolved computer and system networking problems to maintain user productivity.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Trained new employees on company-specific systems and tools, ensuring smooth onboarding processes.
IT SUPPORT TECHNICIAN
G&W ELECTRIC CO.
01.2021 - Current
- Respond to hardware and software support issues via ServiceNow for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), phone/voicemail, printers and mobile devices
- Set up and configure new computers, and install application software using Ivanti Management Console
- Activate and remove user accounts on various systems (network, email, phone, security, etc.) using PowerShell scripts, Cisco Call Manager, and O365 admin console
- Maintain patches and updates for software used on desktop systems including OS, anti-virus, and malware protection with tools such as ConnectWise and Remote Desktop
- Track and update IT inventory using ServiceNow, while also maintaining account credential data to ensure that there are no disruptions to daily workflow and production
- Work with vendors to assist with remote access to specialized equipment to resolve technical issues.
IT SUPPORT SPECIALIST
VALLEY VIEW SCHOOL DISTRICT 365U
01.2016 - 01.2021
- Provide secure and efficient response to requests for initial support of student and staff computing devices, the technology infrastructure; troubleshoot and resolve operational systems and applications utilized by the organization
- Manage and utilize tickets within a work order system received via phone calls, walk-ins, or emails to Helpdesk from VVSD students, staff, and stakeholders
- Provide one-on-one or group training to staff on hardware, software, and procedural topics
- Perform and coordinate technical services to district computers, printers, and other end user equipment
- Ensure that all systems, procedures, and work practices follow established standards of security and quality control
- Develop procedures and documentation to aid in providing a secure and highly functioning environment for both staff and students
- Use communication and informational tools, such as the Helpdesk website, knowledge bases, etc
- To ensure accurate and timely information regarding issues, new procedures, etc
- Are communicated to staff, students, and community stakeholders.
Education
High School Diploma -
Plainfield South High School
Plainfield, IL05.2006
Skills
- Active Directory
- Windows XP/Vista/7/10/11
- Microsoft Office/Exchange/Office 365/Teams
- Switches Cisco/Netgear
- SCCM/Endpoint/Azure/Intune/Ivanti
- Hardware Support Dell/HP/Lenovo/Acer
- ServiceNow/Track-it/IncidentIQ
- Remote Support
- Software Installation
- Printer setup
- Network configuration
- Merkai Wireless
- VMWare/ConnectWise
- Mobile Device Support
- VoIP Configuration/Shortel/Cisco Call Manager
- Customer Service
Timeline
Computer Support Specialist Level II
Addison School District 4
03.2023 - Current
IT SUPPORT TECHNICIAN
G&W ELECTRIC CO.
01.2021 - Current
IT SUPPORT SPECIALIST
VALLEY VIEW SCHOOL DISTRICT 365U
01.2016 - 01.2021
High School Diploma -
Plainfield South High School
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