Eric Finley

• Service Manager 2018 – 2019
• Field Service Representative 2012 – Current
• Ensured strict safety compliance across all field activities, adhering to company standards and industry regulations.
• Increased team productivity by designing and leading training/onboarding programs for new hires.
• Delivered exceptional client service by building strong relationships, tailoring solutions to individual needs, and resolving issues with professionalism.
• Consistently provided high-quality, on-time field support that enhanced customer satisfaction, built trust, and drove repeat business.
• Simplified complex technical concepts through workshops and one-on-one sessions, ensuring smooth onboarding for new customers.
• Contributed to revenue growth by identifying upsell opportunities during service visits and securing new client accounts.
• Selected to travel across regional markets to deliver advanced training and support, boosting efficiency and customer loyalty.
• Adapted quickly to emerging technologies, keeping the company competitive in offering cutting-edge solutions.
• Successfully navigated diverse weather and ground conditions while maintaining service quality and safety.

Internet Sales | 2012

• Consulted with customers to identify vehicle needs and preferences, providing tailored recommendations to enhance the buying experience.
• Reviewed inventory and coordinated availability to meet customer requirements, ensuring order accuracy and timely delivery.
• Scheduled and confirmed appointments for vehicle inspections and purchases, streamlining communication and ensuring a seamless process.
• Conducted post-sale follow-ups to ensure satisfaction, resolve concerns, and build long-term customer relationships, driving retention and repeat business.

Service Advisor | 2010 – 2011

• Greeted customers upon arrival, ensuring a professional and welcoming first impression.
• Collected and verified customer and vehicle information, maintaining accurate service records.
• Arranged transportation or loaner vehicles as needed to support customer convenience.
• Communicated diagnostic results and service recommendations, ensuring customer understanding of required maintenance and repairs.
• Coordinated with customers and warranty providers to secure repair authorizations, maintaining compliance and minimizing service delays.
• Managed post-repair processes, including customer communication, payment processing, and scheduling of future services to optimize workflow and satisfaction.
• Performed vehicle inspections to identify service needs and advised customers on appropriate solutions.
• Partnered with technicians and management to ensure smooth operations and accurate billing/warranty claim processing.

• Inventory manager 1998 - 2010
• Supervised a team of 6–10 employees, ensuring accuracy and efficiency in daily operations.
• Oversaw and safeguarded $8M+ in inventory on a daily basis.
• Directed physical inventory audits, identifying and resolving discrepancies to maintain accuracy.
• Managed daily billing processes for both internal and external clients.
• Coordinated material receiving operations, both physical and electronic, to streamline workflows.
• Administered accounts payable to vendors and supported accounts receivable functions.
• Supervised Test Reports department to ensure timely and accurate documentation.
• Computer Tech/ IT 1994 - 2010
• Built and rebuilt computers for multiple departments to meet organizational needs
• Performed regular maintenance and servicing of all computer systems
• Installed and configured hardware and software as required
• Troubleshot and resolved technical issues involving computers, phones, printers, and fax machines
• Maintenance 1998 – 2010
• Performed electrical maintenance, including replacing bulbs, repairing ballasts, and sourcing cost-effective lighting solutions to improve visibility and reduce expenses.
• Maintained exterior facilities, including parking lot line marking and striping.
• Conducted building upkeep and repairs, including gutters, flooring, cooling, and heating systems.
• Procured and managed fluids, parts, and supplies for saw and truck maintenance.
• Organized, stored, and distributed tools and supplies for warehouse personnel.
• Monitored and ordered maintenance and facility supplies as needed.s

• Night manager of front desk
• Oversaw nightly front desk operations, ensuring smooth guest service and facility security
• Balanced and closed out cash registers; prepared and deposited funds in the safe
• Secured the building by locking all access points and arming the security system after closing
• Performed routine lane maintenance and upkeep to ensure safety and quality standards