Eric Fraine
Daytona Beach
Summary
Dedicated and highly motivated professional with extensive experience in leadership and community relationship building. Exceptional interpersonal and communication skills are leveraged to cultivate and maintain valuable relationships with clients and colleagues. Committed to achieving and surpassing demanding targets while consistently delivering exceptional service. Thrives in both collaborative and leadership roles within high-performing teams, particularly in challenging and dynamic work environments.
Overview
42
42
years of professional experience
Work History
Service Manager
Giles Electric Company, Inc.
01.2016 - Current
- Identify and implement strategies to improve quality of service, productivity and profitability.
- Make and communicate critical decisions consistently with leadership, integrity, quality, urgency and teamwork.
- Manage the timely and accurate invoice processing, employee time posting, parts orders, quotes, and customer follow-up.
- Determine staff hours, number of personnel, parts and equipment required for service calls.
- Conduct weekly service meetings with service staff.
- Handle complex and escalated customer service issues.
Business Development Specialist
Giles Electric Company, Inc.
01.2014 - 2016
- Analyze current customer database, providing a detailed report of current market share of industry segments and customer trends.
- Responsible for developing and maintaining commercially productive relationships with both new and old clients.
- Maintaining a high profile for Giles Electric in the professional and business communities as an active member of various organizations such as Ormond Beach Chamber of Commerce, Volusia County Schools Career Connection Cadre and Volusia Manufacturers Association, to name a few.
- Control overall company image across all marketing collateral in print and electronic formats, including online.
Public Sector Account Manager
W.W. Grainger - Daytona Beach, FL
Daytona Beach, FL
01.2005 - 01.2014
- Performing to an exceptional standard in this position, dispensing comprehensive advice and guidance to a multitude of personnel within Local, State and Federal Government.
- Exercising full and effective management over a wide variety of lucrative contracts, closely reviewing and examining all terms within these documents.
- Utilize extensive skills and abilities in efficient management to ensure that internal and external resources are used in the most effective manner possible.
- Designing and implementing comprehensive strategies designed to reduce the overall cost and unnecessary wastage of operations.
- Performing thorough reviews in order to recruit a selection of subject matter experts in relation to public safety initiatives and electronic communications.
National Director of Life Safety Management
01.2000 - 01.2005
- Entrusted with an extensive selection of demanding tasks and responsibilities, such as travelling nationally to coordinate B2B services and provide detailed consulting services on company products where required.
- Utilizing planning and organizational abilities to simultaneously manage a dozen projects, each worth up to $300,000.
- Implementing various successful measures and process designed to significantly increase the rates of business retention and as a result, improve the total of the market share.
- Fully accountable for the successful management of a wide selection of crucial projects, from initial recruitment of various personnel through to supervising system certification and end user training.
- Responsible for vastly improving the performance of the company through various processes, such as effectively streamlining the operations of various departments and standardizing the process of managing projects.
- Exercising outstanding communication skills in building extensive networks with the leading national healthcare firms, namely Leisure Care, Holiday Retirement and American Retirement Corp.
- Substantially developing skills and abilities in relation to staff management, providing high levels of support and guidance to the Architect team and personnel of the CAD team.
- Acting effectively as a subject matter expert on the Life Safety Operation to create and develop comprehensive programs.
- Performing thorough and accurate analysis on the requirements for a help desk program, utilizing gathered information to successfully complete the implementation.
Tel -Tron Technologies, Daytona Beach, FL
Daytona Beach, FL
01.1998 - 01.2005
National Account Executive
01.1998 - 01.2000
- Fully accountable for designing and deploying a detailed development plan in relation to the creation and cultivation of strategic relationships with various national accounts.
- Using skills and knowledge in relation to sales to generate a substantial amount of new business during participation in trade shows.
- Key Achievements
- Playing a key role in increasing the annual amount of sales from $4 million to $6 million and consecutively increasing sales over a two year period.
Golf Shop Manager
Halifax Plantation Golf Club - Ormond Beach, FL
Ormond Beach, FL
01.1995 - 01.1998
- Through demonstrated skills and expertise, awarded continuous promotions from initial position of Cart Attendant to Golf Shop Manager.
- Fully responsible for ensuring the increased growth of revenue of the operation thorough various successful processes, such as optimizing inventory and developing excellent professional relationships with a wide selection of vendors.
Market Leader/Store Manager
Champ Sports - Bradenton, FL
Bradenton, FL
01.1984 - 01.1995
- Earning numerous, successive promotions through ability to effectively perform as a catalyst in relation to sales growth in each of the appointed locations.
- Significantly developing skills and abilities in providing guidance and motivation to a team comprised of thirty diverse personnel, striving to ensure they provide the highest levels of customer service.
- Key Achievements
- Appointed to the Major League Roster for exceeding $2 million in sales.
- Highest rated store in the Southeast region in relation to customer commendations while being a member of the #1 club for possessing inventory losses below 1%.
- Granted the Pacesetter Award for increasing the store’s annual sales by a minimum of $100,000.
Education
B.S - Liberal Studies, Criminal Justice
University of Central Florida
01-2005
Associates - Arts
Daytona State College
01-1997
Skills
- Team Leadership and Collaboration
- Employee training and development
- Developing community partnerships
- Skilled in Microsoft Office applications
- Multitasking and organization
- Analytical problem-solving
- Constructive mindset
- Positive attitude
- Problem-solving
- Conflict resolution
Affiliations
Futures Foundation for Volusia County Schools
- President
- Past President
- Tomorrow's Leaders Committee Chair
- Turn Around Program Committee
- Teacher Classroom Grants Committee
- District Advisory Committee
Volusia County Schools
- Pre Apprenticeship Committee
- Leadership Volusia County Schools Class of 2026
Timeline
Service Manager
Giles Electric Company, Inc.
01.2016 - Current
Business Development Specialist
Giles Electric Company, Inc.
01.2014 - 2016
Public Sector Account Manager
W.W. Grainger - Daytona Beach, FL
01.2005 - 01.2014
National Director of Life Safety Management
01.2000 - 01.2005
Tel -Tron Technologies, Daytona Beach, FL
01.1998 - 01.2005
National Account Executive
01.1998 - 01.2000
Golf Shop Manager
Halifax Plantation Golf Club - Ormond Beach, FL
01.1995 - 01.1998
Market Leader/Store Manager
Champ Sports - Bradenton, FL
01.1984 - 01.1995
Associates - Arts
Daytona State College
B.S - Liberal Studies, Criminal Justice
University of Central Florida