Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Eric Frausto

Leander,TX

Summary

Highly-skilled technical professional with experience in troubleshooting, problem-solving, and maintaining complex systems. Strengths include in-depth knowledge of technical equipment and software, strong analytical skills, and ability to communicate technical information clearly to non-technical individuals. Proven track record of improving system efficiency and reducing downtime in previous roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Expert

Apple
Austin, TX
08.2019 - Current
  • Built and maintained solid working relationships with guests, colleagues, using resiliency.
  • Provided expectations of support and technology functionality in order to provide a positive user experience.
  • Managed complex issues with tech-savvy solutions for iOS devices during hardware and software repairs.
  • Conducted diagnostic procedures to determine the root cause of user issues, and provided quality decisions on solutions.
  • Training new technicians in company procedures and best practices fosters a cohesive team environment.

Field Design Engineer

Apple
Austin, TX
06.2022 - 11.2022
  • Evaluating the performance of satellite connectivity features on iPhone devices in the field by performing automated and manual testing, collecting logs, and analyzing data to identify and troubleshoot issues.
  • Developing and maintaining software tools to analyze device logs, automatically detect and report performance issues, and generate visualizations of device performance.
  • Supported successful product launches by conducting extensive pre-release testing and validation activities.
  • Participated in a temporary career placement with Apple Field Engineering through Apple's Retail Career Experience program.

Sales Manager

Verizon
Chicago, IL
01.2019 - 08.2019
  • Developed and implemented sales strategies to increase market share.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and presented monthly reports to management on sales performance.

Education

Bachelor of Science - Information Technology C/ Software Development

Southern New Hampshire University
Hooksett, NH
06-2026

Skills

  • Hardware and Software Installations
  • Quality Assurance Strategy
  • Software Development Lifecycle
  • Proficient in iOS / MacOS / Windows
  • Multitasking Abilities
  • Resourcefulness

Certification

  • Apple Certified Associate (ACA)
  • Certified Repair Technician, Apple Inc.

Languages

Spanish
Limited

References

References available upon request.

Timeline

Field Design Engineer

Apple
06.2022 - 11.2022

Technical Expert

Apple
08.2019 - Current

Sales Manager

Verizon
01.2019 - 08.2019

Bachelor of Science - Information Technology C/ Software Development

Southern New Hampshire University

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