Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Trevor Paulsen

Trevor Paulsen

Austin

Summary

Tech savvy Technical Expert with a proven track record at Apple, adept at resolving complex issues through innovative solutions. Skilled in hardware and software installations, I excel in multitasking and resourcefulness. My contributions to successful product launches and user experience enhancements underscore my commitment to quality assurance and team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Expert

Apple
10.2020 - Current
  • Built and maintained solid working relationships with guests and colleagues using resiliency.
  • Provided expectations of support and technology functionality in order to provide a positive user experience.
  • Managed complex issues with tech-savvy solutions for IOS devices during hardware and software repairs.
  • Conducted diagnostic procedures to determine the root cause of user issues and provided quality decisions on solutions.
  • Training new technicians in company procedures and best practices fosters a cohesive team environment.

Field Design Engineer

Apple
06.2022 - 11.2022
  • Evaluating the performance of Satellite Connectivity features on iPhone devices in the field by performing automated and manual testing, collecting logs, and analyzing data to identify and troubleshoot issues.
  • Developing and maintaining software tools to analyze device logs, automatically detect and report performance issues, and generate visualizations of device performance.
  • Supported successful product launches by conducting extensive pre-release testing and validation activities.
  • Participated in a temporary career placement with Apple Field Engineering through Apple’s Retail Career Experience program.
  • Supported successful product launches by conducting extensive pre-release testing and validation activities.

Technical Specialist

Apple
11.2019 - 10.2020
  • Provided Tier 1 IT support to non-technical users through desk side support services.
  • Broke down and evaluated user problems using communication skills effectively.
  • Identified and solved technical issues using variety of diagnostic tools and resources.
  • Resolved issues with systems, hardware, and telephone's quickly and accurately.

Education

Bachelor of Science - Internet Technoloiges C/ Software Devlopment

Southern New Hampshire University
Hooksett, NH
06.2025

Skills

  • Hardware and software installations
  • Data Collection
  • Software Development Lifecycle
  • Proficient in IOS / MacOS / Windows
  • Multitasking abilities
  • Resourcefulness
  • Testing and debugging
  • Quality Assurance Strategy
  • Personal Computer assembly
  • Python scripting

Certification

  • Apple Certified Associate (ACA)
  • Certified Repair Technician, Apple Inc

Timeline

Field Design Engineer

Apple
06.2022 - 11.2022

Technical Expert

Apple
10.2020 - Current

Technical Specialist

Apple
11.2019 - 10.2020

Bachelor of Science - Internet Technoloiges C/ Software Devlopment

Southern New Hampshire University
Trevor Paulsen