Trevor Paulsen
Austin
Summary
Tech savvy Technical Expert with a proven track record at Apple, adept at resolving complex issues through innovative solutions. Skilled in hardware and software installations, I excel in multitasking and resourcefulness. My contributions to successful product launches and user experience enhancements underscore my commitment to quality assurance and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Expert
Apple
10.2020 - Current
- Built and maintained solid working relationships with guests and colleagues using resiliency.
- Provided expectations of support and technology functionality in order to provide a positive user experience.
- Managed complex issues with tech-savvy solutions for IOS devices during hardware and software repairs.
- Conducted diagnostic procedures to determine the root cause of user issues and provided quality decisions on solutions.
- Training new technicians in company procedures and best practices fosters a cohesive team environment.
Field Design Engineer
Apple
06.2022 - 11.2022
- Evaluating the performance of Satellite Connectivity features on iPhone devices in the field by performing automated and manual testing, collecting logs, and analyzing data to identify and troubleshoot issues.
- Developing and maintaining software tools to analyze device logs, automatically detect and report performance issues, and generate visualizations of device performance.
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Participated in a temporary career placement with Apple Field Engineering through Apple’s Retail Career Experience program.
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
Technical Specialist
Apple
11.2019 - 10.2020
- Provided Tier 1 IT support to non-technical users through desk side support services.
- Broke down and evaluated user problems using communication skills effectively.
- Identified and solved technical issues using variety of diagnostic tools and resources.
- Resolved issues with systems, hardware, and telephone's quickly and accurately.
Education
Bachelor of Science - Internet Technoloiges C/ Software Devlopment
Southern New Hampshire University
Hooksett, NH06.2025
Skills
- Hardware and software installations
- Data Collection
- Software Development Lifecycle
- Proficient in IOS / MacOS / Windows
- Multitasking abilities
- Resourcefulness
- Testing and debugging
- Quality Assurance Strategy
- Personal Computer assembly
- Python scripting
Certification
- Apple Certified Associate (ACA)
- Certified Repair Technician, Apple Inc
Timeline
Field Design Engineer
Apple
06.2022 - 11.2022
Technical Expert
Apple
10.2020 - Current
Technical Specialist
Apple
11.2019 - 10.2020
Bachelor of Science - Internet Technoloiges C/ Software Devlopment
Southern New Hampshire University
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