Summary
Overview
Work History
Education
Skills
Timeline
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Eric Freeman

Atlanta,GA

Summary

Supportive Operations Supervisor with over 10 years of experience in team leadership and management. Proven ability to thrive in high-pressure environments while effectively adapting to changing situations. Committed to fostering team success and consistently achieving positive results through effective communication and strategic problem-solving.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

DHL Supply Chain
Atlanta, GA
07.2023 - Current
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.
  • Managed daily operations, including assigning tasks and monitoring progress.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Facilitated team meetings to discuss operational challenges, daily goals, and expectations.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Provided support to other departments as needed to meet organizational goals.
  • Led a team of 25 to 60 associates in daily operations, ensuring efficiency and productivity were maintained at optimal levels.

Team Lead

DHL Supply Chain
Atlanta , GA
03.2021 - 07.2023
  • Maintain legible and accurate records for logs.
  • Reviewed documents prepared by members of the work group for accuracy and legibility.
  • Conducted training for new associates, and monitored the performance of associates within the work group.
  • Communicated work practices, procedures, and methods to associates.
  • Report unsafe conditions to the supervisor that couldn't be self-corrected.

Trainer

DHL Supply Chain
Atlanta , GA
09.2020 - 08.2021
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Supported operations needed by leadership.
  • Effective initial training, cross-training of associates, and labor-shared associates.

Assistant Manager

Walmart
Atlanta, GA
09.2013 - 07.2020
  • Understood the seasons and ensured that products in demand during the season were well stocked and positioned.
  • Developed and implemented policies aimed at increasing team productivity and improving operational efficiency.
  • Was in charge of onboarding new employees, which included training, mentoring, and scheduling.
  • Work with the team to help improve efficiency on various projects.
  • Exceeded sales targets and met business objectives by motivating employees and promoting target sales.

Education

Certificate - Information And Communication Technology

Hinds Community College
Raymond, MS
05-2006

High School Diploma -

Raymond High School
Raymond, MS
05-2004

Skills

  • Training
  • Scheduling
  • Inventory
  • Sales
  • Management
  • Merchandising
  • Problem resolution
  • Honesty
  • KPI tracking
  • Employee development

Timeline

Operations Supervisor

DHL Supply Chain
07.2023 - Current

Team Lead

DHL Supply Chain
03.2021 - 07.2023

Trainer

DHL Supply Chain
09.2020 - 08.2021

Assistant Manager

Walmart
09.2013 - 07.2020

Certificate - Information And Communication Technology

Hinds Community College

High School Diploma -

Raymond High School

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Eric Freeman