ALAN ROBLES
Oceanside,CA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Republic Services
Carlsbad, CA
01.2025 - Current
- Supervise daily operations to ensure efficient waste collection and disposal processes.
- Train and mentor team members on safety protocols and operational procedures.
- Implement process improvements to enhance service delivery and customer satisfaction.
- Monitor compliance with environmental regulations and company policies.
- Conduct performance evaluations to assess team productivity and identify training needs.
- Lead safety meetings to promote a culture of safety among staff members.
- Analyze operational data to drive strategic decision-making and resource allocation.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinate scheduling and routing for waste collection vehicles to optimize efficiency.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Logistics Analyst
Republic Services
San Diego, CA
12.2022 - Current
- Optimized routes with maximized capacity and review loads per Driver per day with the Route Supervisor to maximize profitability.
- Implement a set of repeatable Dynamic Route Strategy principles to guide our daily thinking when building routes.
- Manage and run daily activities, resolving issues to ensure pickup and delivery on time.
- Evaluate if the indexes sense to build Swing Routes and verify all Swing Routes have been identified.
- Analyze the daily Swing Percentage with your Supervisor and Operations Manager to determine if it is improving or not.
- Identify the routes that are unexpected and monitor and adjust today and tomorrow’s routes throughout the day.
- Work with the Operations Manager to help identify optimal disposal sites for drivers and how drivers can be held accountable to adhering to the disposal process.
- Meet with drivers to discuss disposal plans with the Operations Manager and Supervisor and discuss updates if any intercompany or 3rd party changes occur.
Assistant Store Manager
PetSmart
San Diego, CA
03.2017 - 12.2022
- Managed inventory effectively, completing regular cycle counts and implementing inventory strategies.
- Aligned team for operations needs with effective scheduling and assignment delegation.
- Maintained attractive, well-organized displays with regular resets.
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
- Exceeded revenue targets through strategic promotional planning and merchandising strategies.
- Rotated products following seasonal trends and styles according to company strategy.
- Ran promotions and in-store events to increase sales.
- Reduced shrinkage with successful loss prevention strategies.
- Maintained inventory levels to plan orders and meet store demands.
- Trained staff in customer service, merchandising and security monitoring.
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.
- Coordinated solutions to resolve escalated customer service issues.
Supervisor
Grupo Integral
Tijuana, BC
07.2015 - 03.2017
- Helped team meet targets by keeping stock levels optimized and coordinating necessary resources to support employees’ needs.
- Improved team performance by offering direction and hands-on support.
- Delivered employee performance, checking each job and retraining or disciplining to correct problems.
- Delivered high quality training for new team members.
- Executed daily opening and closing procedures to company standard.
- Communicated team priorities by leading meetings and giving presentations.
- Maintained confidentiality regarding sensitive information related to employee files or company matters.
- Tracked employee performance to determine areas of strength and improvement.
- Worked hand-in-hand with cross-functional departments to maximize productivity and performance.
- Implemented safety protocols and ensured employees followed them consistently.
Sales Manager
CITIBANAMEX
Tijuana, BC
01.2010 - 07.2015
- Trained sales team to develop superior strategies to manage value messages, structuring opportunities, pricing, and deal closures.
- Analyzed sales performance, coverage, and segmentation and distributed KPI reports to stimulate findings.
- Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas.
- Continuously researched new strategies or methodologies for improving overall sales performance.
- Trained sales team on strategies to manage value messages, structure opportunities and achieve deal closures.
- Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.
Education
High School - Finances
COLEGIO ALEMAN
Tijuana07-2010
Bachelor of Science (B.S.) - Civil Engineering
INSTITUTO TECNOLOGICO DE MEXICO
Tijuana11-2017
Skills
- Project Management
- Process Improvement
- Adaptability
- Cross-functional Collaboration
- Performance Metrics
- Decision Making
- Analytical Skills
- Cost-reduction strategies
- Data Analysis
- Time Management
- Customer Service
- Training
- Communication
- Team Leadership
- Employee Management
- OSHA Compliance
- Operational Efficiency
- Performance Management
- Operations management
Accomplishments
- Supervised team of 50 staff members.
- Achieved 1st Place on Small Container Challenge by completing Meeting KPM's, Service Commitment Failures and Crew Out Time with accuracy and efficiency.
- Achieved 1st Place on Large Container Challenge by completing Swing %, Min per Haul and Volume with accuracy and efficiency.
- Led a high-performing team to achieve 1st place in the business unit for overall performance metrics; consistently exceeding quarterly KPM's through improved resource and proactive logistic strategies.
Language
SPANISH - Native
ENGLISH - Native
GERMAN - Advanced
Timeline
Operations Supervisor
Republic Services
01.2025 - Current
Logistics Analyst
Republic Services
12.2022 - Current
Assistant Store Manager
PetSmart
03.2017 - 12.2022
Supervisor
Grupo Integral
07.2015 - 03.2017
Sales Manager
CITIBANAMEX
01.2010 - 07.2015
Bachelor of Science (B.S.) - Civil Engineering
INSTITUTO TECNOLOGICO DE MEXICO
High School - Finances
COLEGIO ALEMAN