Eric Freund
Fond Du Lac,WI
Summary
Hardworking customer service professional with a proven track record of resolving issues in a timely manner while maintaining high levels of satisfaction. Experienced in using multiple communication channels to provide exceptional service. Strong interpersonal skills and ability to lead and motivate teams to success. Quick learner and adaptable to ongoing changes within the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Spectrum
Fond Du Lac, USA
04.2013 - Current
- I have demonstrated teamwork among supervisors and reps alike by creating incentives to further allow growth in the Spectrum name, as well as building team morale. I have been recognized as a great peer mentor partner. I have achieved this by being patient with new hires coming on the floor and realizing that I was new at one point as well. Creating an approachable and friendly appearance in every interaction with the new hires. I treat each customer and rep with the respect they deserve. I am patient in trying to work out the best solution for our customers. I can find the best solution for the customer by being patient and displaying active listening skills.
- I am empathetic and treat the customer's issues as my own.
- Multiple Bronze awards for dedication to the job, as well as dedication to helping team boost morale and stats.
- Multiple Silver awards for dedication to incentives and exceeding expectations in peer progress sessions.
- Creating incentives to boost team productivity and inclusiveness, allowing the team to voice their opinions and concerns in a professional way, creating fun and engaging incentives, and allowing the team an easy way to see their progress along the way. One incentive that took off was a Monopoly game based on Spectrum Properties, such as Wi-Fi way and Gigabit lane. The team loved the ability to trade properties and see the progress in their overall performance.
- I have participated in the Step Forward Program and have learned the ins and outs of the leadership role. I am able to learn more about the role of leadership before even.
Education
HIGH SCHOOL DIPLOMA -
Fond Du Lac High School
Fond Du Lac06.2008
Skills
- Peer Mentor
- Team Morale Booster
- Quality Assurance
- Correcting Discrepancies in customers billing
- Customer Service
- Collaboration with other departments
- Complex Problem-Solving
- De-escalation of customers
- Seeing it from other perspective viewpoints
Certification
High School Diploma
Accomplishments
- Multiple Bronze awards won by keeping my stats consistent and doing the right behaviors
- Multiple Silver awards won by keeping my stats consistent and doing extra incentives for the team and being an overall leader to the team.
- Been recognized as a great peer mentor and was able to flourish and adapt to video teaching and calls by being virtual
- Participated in the Step Forward Program and completed the program learning the lead role in advance
Affiliations
- Bowling
- Pool
- Playing games with family and friends.
- Poetry and writing song lyrics
Timeline
Customer Service Associate
Spectrum
04.2013 - Current
HIGH SCHOOL DIPLOMA -
Fond Du Lac High School
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