Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eric Garcia

San Antonio,Texas

Summary

Proactive candidate promoting talents in time management, quality, and problem resolution. Strong attention to detail in reading and performing job task, department practices and procedures. Able to update, input, coordinate, develop, and maintain reports. Known for effectively managing job duties and meeting expected deadlines. Effective in reading and understanding documents, work manuals, and apply common sense. Enthusiastic professional promoting excellent attendance record and willing to assist team members in completing assigned tasks. Loyal team member bringing 25+ years of experience performing diverse job duties. Dedicated to demonstrating the ability to multi-task various critical work assignments proactively and independently in a fast paced environment and in a professional manner. Ability to work effectively with minimum supervision verified through assessments, job tasks, and responsibilities. General worker with experience performing variety of technical tasks relative to assigned areas of responsibility. Very strong customer service skills from face to face communication to telephone communication.

Overview

23
23
years of professional experience

Work History

Fiber Optic Technician/Tester

FiOptix
San Antonio, TX
09.2022 - 12.2024
  • Conducted tests on fiber optic networks to ensure optimal performance.
  • Ribbon spliced cabinets and cassettes inside of data centers raging from 432 count up to 1728 count.
  • Repaired and replaced faulty fiber optic components using specialized tools.
  • Installed and maintained fiber optic cables in residential and commercial settings.
  • Collaborated with project teams to troubleshoot network issues efficiently.
  • Trained junior technicians on installation procedures and safety protocols.
  • Developed best practices for cable management to improve system reliability.
  • Oversaw large-scale installations, ensuring compliance with industry standards.
  • Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
  • Enhanced network performance by efficiently installing and maintaining fiber optic systems.
  • Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
  • Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
  • Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
  • Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.

Fiber Optic Splicer

Texstar Enterprises Inc.
Selma, TX
12.2020 - 03.2022
  • Performed repairs on severed fiber cables to restore to complete functionality.
  • Tested fiber optic cables and documented results.
  • Built splice cases to enclose exposed transmission lines.
  • Worked at heights of up to 20 feet and frequently lifted up to 75 pounds.
  • Read blueprints and schematics to correctly place equipment.
  • Researched and recommended network and data communications hardware and software.
  • Responded to service requests during and after business hours.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Installation & Repair Technician/Quality Control Technician

AT&T Inc.
San Antonio, TX
01.2013 - 03.2020
  • Quality Lead on fiber multi living unit project in San Antonio, TX
  • Worked and communicated directly with customers and businesses during the multi living unit project on how we would statistically build, complete, and meet quality standards
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Independently completed, quality, and entered time constrictions for assigned job tasks
  • Expert in preparing written quality summaries of each project completed
  • Trained junior technicians on safety, quality, troubleshooting, and time management
  • Team subject matter expert and trainer for all job tasks required by job duties
  • Team safety subject matter expert, conducted oral weekly safety meetings ensuring peers fully understood safety policies and procedures
  • Conducted side by sides and coaching opportunities for error trends
  • Pulling, dressing, and terminating cat5 and cat6 cable
  • Built and repaired 66 blocks, punch panels, switches, and wall plates
  • Fiber optic spliced installation and repair enclosures and components

Quality Control Analyst

Wells Fargo
San Antonio, United States
12.2007 - 02.2012
  • Test all completed work duties and projects accurately and efficiently
  • Analyze and review the complete process pointing out error findings
  • Conducted side by sides with team member and provided proper training and coaching on process improvement when needed
  • Worked directly with management to assess error trends and advised if future training was needed
  • Efficiently used 10 key to enter data into databases
  • Analyze all error trends, scheduled side by sides with peers and management for coaching opportunities
  • Scheduled monthly team meetings to review all findings for the month and coach on minimizing errors
  • Provided quality assurance from every stage of product development process
  • Developed and audited practices, programs and metrics reporting systems to ensure optimal efficiency
  • Assisted with call center overflow volume

Aircraft Structural Maintenance Quality Assurance

United States Air Force
Wichita, KS
03.2002 - 06.2007
  • Performed scheduled and unscheduled inspections on wiring components to check flight readiness of aircraft
  • Quality inspected aircraft components Reviewed hanger checklists for all hazardous materials per AFOSH/OSHA standards
  • Ensured every item in the material safety data sheets we accounted for Conducted side by sides with maintainers on proper PPE Trained on new or follow-up safety procedures
  • Conducted spot safety inspections Ensured all hanger equipment, machinery, and tools were safely operable Conducted monthly inspections on all fire suppression systems
  • Conduct weekly safety briefings in a classroom environment Diagnosed faults and developed resolution plans
  • Inspected all received aircraft wiring and controls to verify compliance with FAA regulations
  • Coordinated and distributed exposure and contamination control procedures
  • Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS

Education

High School Diploma -

Dillard McCollum High School
San Antonio, TX
06.1998

Skills

  • Configuring equipment
  • System Repair
  • Troubleshooting systems
  • OTDR/Power Meter/Scope Testing
  • Safety practices
  • Optical equipment testing
  • Network Troubleshooting
  • Failure resolution
  • Component installation
  • Microsoft office package, powerpoint, word, excel, outlook, spreadsheet
  • Written and Oral Communication
  • Conduct risk assessments
  • Strategic planning and execution
  • Inspections management
  • Issue resolution
  • Team leadership
  • Process management
  • Basic math skills
  • Progress evaluations
  • Virtualization
  • Technical analysis
  • Testing plans
  • Quality assurance

Accomplishments

  • Area safety champion
  • 100 percent customer rules and surveys
  • Over 97 percent quality scores on workmanship
  • Selected to special project management team in 2017
  • Drafted two policies and procedures that were used by the company
  • Resolved product issue through consumer testing
  • Collaborated with team of 25 in the development of the multi living unit fiber projected
  • Collaborated and lead team in building and splicing a long haul for facebook and lumens technology

Timeline

Fiber Optic Technician/Tester

FiOptix
09.2022 - 12.2024

Fiber Optic Splicer

Texstar Enterprises Inc.
12.2020 - 03.2022

Installation & Repair Technician/Quality Control Technician

AT&T Inc.
01.2013 - 03.2020

Quality Control Analyst

Wells Fargo
12.2007 - 02.2012

Aircraft Structural Maintenance Quality Assurance

United States Air Force
03.2002 - 06.2007

High School Diploma -

Dillard McCollum High School
Eric Garcia