Eric Gary
Colorado Springs,Colorado
Summary
Proven security professional with extensive experience at HSS Security, adept in incident reporting and conflict de-escalation. Excelled in emergency response, reducing risk by swiftly addressing safety concerns. Skilled in patrol operations and report writing, consistently enhancing team effectiveness and customer satisfaction. Achieved significant improvements in facility safety protocols and team training methodologies.
Overview
22
22
years of professional experience
Work History
Master Security Officer
HSS Security
Colorado Springs, CO
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Bouncer/ Head of Security Operations/Restaurant General Manager
Good Company Restaurant and Bar
Colorado Springs, CO
10.2011 - Current
- Ejected unruly patrons from premises.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Enhanced venue reputation by providing exceptional customer service to patrons and addressing their concerns.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
- Trained new staff on security protocols, elevating team's overall effectiveness.
- Monitored surveillance equipment to preemptively address potential security breaches.
- Called police to report criminal acts.
Bouncer
13 Pure Night Club
217 Pikes Peak Ave, Colorado Springs CO. 80903
12.2007 - 06.2009
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
Fire Control System Repairer
U.S. Army Active Duty
Fort Carson, CO
06.2003 - 04.2007
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
Education
High School Diploma -
Camden High School
Camden, SC04.2003
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Patrol operations
- Conflict de-escalation
Timeline
Master Security Officer
HSS Security
02.2023 - Current
Bouncer/ Head of Security Operations/Restaurant General Manager
Good Company Restaurant and Bar
10.2011 - Current
Bouncer
13 Pure Night Club
12.2007 - 06.2009
Fire Control System Repairer
U.S. Army Active Duty
06.2003 - 04.2007
High School Diploma -
Camden High School