Steven Magana
Security Officer
Denver,CO
Summary
Safety-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including suspicious acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Master Security Officer
HSS Security
Aurora, CO
06.2024 - Current
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled and monitored premises in company vehicle and by foot.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed a team of 30 security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Developed comprehensive emergency response plans for various scenarios, ensuring preparedness in the event of an incident.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
Security Officer
HSS, Inc.
Aurora, CO
06.2022 - 06.2024
- Conducted regular patrols of key areas to spot and control security concerns.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Taser Security Officer
Allied Universal Security Services
Aurora, CO
08.2021 - 06.2022
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Wrote detailed narrative reports for use in investigations.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Conducted surveillance to detect suspicious activity.
- Recorded facts to prepare reports documenting incidents and activities.
Dispatcher
Allied Universal Security Services
Aurora, CO
12.2019 - 06.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained professional relationship with hospital staff, patients and visitors.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Shift Lead
Taco Bell
Denver, Colorado
03.2016 - 10.2018
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Maintained 0% injury rate during 10 months of operation through advanced safety techniques.
Food Preparer
Chick-fil-A
Aurora, CO
09.2015 - 03.2016
- Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Guaranteed customer satisfaction by quickly delivering orders.
- Coordinated and oversaw food handling following procedures and sanitation standards.
- Followed food preparation and storage guidelines established by Health Department.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
No Degree - Chemical Physics
Community College of Denver
Denver, CO 09.2018 - 12.2023
High School Diploma -
Dr. Martin Luther King Jr Early College
Denver 08.2014 - 05.2017
Skills
Conflict resolution techniques
Crisis intervention training
Staff Management
Relationship building and management
Superior customer service
Emergency Response
Complaint resolution
Creative problem-solving
Guest service
Dependable and Responsible
Interpersonal Communication
Flexible and Adaptable
Written Communication
Strong verbal and written communication
Analytical thinking
Accomplishments
- Successfully completed two-week security training program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Helped company recover funds by identifying and reporting problems with issuing loaner badges to staff.
Timeline
Master Security Officer
HSS Security
06.2024 - Current
Security Officer
HSS, Inc.
06.2022 - 06.2024
Taser Security Officer
Allied Universal Security Services
08.2021 - 06.2022
Dispatcher
Allied Universal Security Services
12.2019 - 06.2022
No Degree - Chemical Physics
Community College of Denver
09.2018 - 12.2023
Shift Lead
Taco Bell
03.2016 - 10.2018
Food Preparer
Chick-fil-A
09.2015 - 03.2016
High School Diploma -
Dr. Martin Luther King Jr Early College
08.2014 - 05.2017