ERIC GASTON JONES

Results-driven Administrator with over 13 years of experience in medical administration and support services management. Proven expertise in overseeing Environmental Services, Food Services, and Maintenance operations, with a strong focus on regulatory compliance and resource management. Skilled in enhancing patient satisfaction and team performance through effective leadership and organizational strategies.

• Educated HMC staff on customer service best practices found in StuderGroup, Press Ganey, HealthStream, and other coaching firms.
• Achieved as a facility the 98th percentile in patient satisfaction as determined by Press Ganey surveying. Continue to maintain HCAHPS scores greater than or equal to state and national averages as determined by HealthStream surveying
• Trained leadership of HMC on 'Just Culture' principles and techniques.
• Created 'SPICE' Program for HMC in order to combine all initiatives for employees. (Safety, Performance Improvement, Customer Experience)
• Led Henderson Health and Rehab from a 1.8-million-dollar loss at the end of 2023 to a 70 thousand dollar gain at the end of 2024. Increased census from average of 65 in 2023 to an average of 80 in 2024.

• Member, Rural Health Association of Tennessee, 2011 to 2016
• Member, Tennessee Hospital Association, 2010 to 2016
• Member of Tennessee Health Care Association 2022-2025

• CNA, Certified Nursing Assistant, 2010 to 2017
• Just Culture Certification, Outcome Engenuity, 2013
• CPR Certified

• EMTALA Training, THA, Nashville, TN, 2014
• Root Cause Analysis Training, THA, 2014
• BLS (CPR and AED), American Heart Association, 2006-2017, 2022-2025
• Lean for Healthcare and Service Industries, PMC through RHPI, On-Site, 2010
• ICS 300 and 400, National Incident Management System, 2008
• Taking You and Your Organization to the Next Level, StuderGroup, Nashville, 2007
• Rural Partnership Institute, StuderGroup. Attended 2005 and 2006.
• ICS 100, 200, 700, and 800A, National Incident Management System, 2006