Mary Wicker, RN

• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Explained policies, procedures and services to patients.
• Maintained communication and transparency with governing boards, department heads and medical staff.
• Directed, supervised and evaluated medical, clerical or maintenance personnel.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
• Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
• Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.

Oversee Operations and in charge of 14 clinicians in the field.

Cooperated with other health related agencies and organizations in community activities.

Organized and led weekly personnel meetings with team members.

Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes.

Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.

Minimized staff turnover through appropriate selection, orientation, training, staff education and development.

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Facilitated peer-to-peer conflict resolution.
• Initiated training and education programs for supporting healthcare staff.
• Implemented new hire training to further develop skills and initiate discussions on task prioritization.

Oversee Operations and in charge of 10+ clinicians in the field. Cooperated with other health related agencies and organizations in community activities. Organized and led weekly multi-disciplinary meetings with team members. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and communities. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.

• Maintained strict patient data procedures to comply with HIPPA laws and prevent information breaches.
• Performed site evaluations, customer surveys and team audits.
• Created agendas and communication materials for team meetings.
• Earned reputation for good attendance and hard work.
• Improved customer satisfaction by finding creative solutions to problems.
• Utilize HCHB to complete oasis data gathered from various sources.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Acting Clinical Medicare and Hospice Clinical Supervisor. Observed strict confidentiality and safeguarded all patient-related information.

Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes.

Planned, organized, supervised and provided assignments for nursing, technical, office and staff. Managed an average of 12 employees.

• Created agendas and communication materials for team meetings.
• Improved customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Performed site evaluations, customer surveys and team audits.
• Improved operations by working with team members and customers to find workable solutions.
• Established and maintained positive relationships with residents, physicians, hospital staff, patients and families.
• Educated patients about treatment care plans.
• Attended facility education workshops and programs.

• Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
• Administered, directed and coordinated the activities of the agency. Expertly planned, coordinated, organized and directed all operations of the agency.
• Directed the installation of improved work methods and procedures to achieve agency objectives.
• Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
• Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
• Oversaw clinicians, therapists and HHA's in the field.

• Oversaw a Multidisciplinary Team of case managers, therapists and Home health aides.Also managed an off-site office in Bridgewater, MA.
• Minimized staff turnover through appropriate selection, orientation, training, staff education and development.Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
• Cooperated with other health related agencies and organizations in community activities. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.
• Observed strict confidentiality and safeguarded all patient-related information. Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes.
  
  

• Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
• Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Headed onboarding process for new nursing staff.
• Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care. Responsible for primary care, case management and medication management. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
• Utilized strong assessment skills to determine necessary patient care. Partnered with team of Registered Nurses to ensure over all well-being of all patients. Head Preceptor for Nursing in the South Territories. Trained as a Clinical Manager for the Westwood office.

• Managed a case load of 30 patients in the field.
• Use of EMR an oasis.
• Worked on the IV team and wound care team.