Eric G. Barnes
Columbus,Ohio
Summary
Proven Customer Service Representative at Molina Healthcare, adept in Microsoft Excel and excelling in complaint resolution. Demonstrated ability to enhance client relations and team collaboration, significantly improving service quality. Mastered de-escalation techniques and senior leadership support, ensuring a high-energy and culturally aware service environment.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Molina Healthcare
Columbus, OH
07.2021 - Current
- Answered customer inquiries and supplied details about doctors' offices and claims.
Reliant Capital Solutions
10.2018 - 03.2020
- Verifying employment for US Government student loans that may meet garnishments requirements
PNC Bank
05.2018 - 10.2018
- Answering customer inquiries to customers bank accounts and assisted unlocking customers profiles and mobile applications
A2Z Field Services
07.2015 - 11.2016
- Resolving phone and email inquiries from clients and vendors on work orders, payments and other escalated issues
- Place work order on jobs for properties for clients
- Sending daily reports to customers regarding open work orders
- Processing and reviewing completed work orders for payment
IQOR –Allied Interstate LLC
03.2013 - 10.2014
- Collecting on delinquent student loans, processing loans delinquent loans as assigned
- Contact customers regarding paper work verifying address and references as needed
- Performing various administrative duties as assigned
Chase Home Finance
02.2010 - 09.2012
- Default Cash Decisioning receiving delinquent payments from customer and reviewing the account to see if payment can be accepted per Investor guidelines
- Working with attorneys to discuss additional fees and cost
Education
Center for Broadcasting - Radio and Television Broadcasting
OHIO CENTER FOR BROADCASTING
Columbus, Ohio01.2011
University - Business Management Major
Columbus State University
Columbus, Ohio01.1994
High School - Radio and Television Broadcasting
Marion-Franklin High School
Columbus, Ohio01.1991
Skills
- Knowledge of various closing documents
- Microsoft Excel
- Word
- Knowledge of IFHA connection, USDA websites
- Complaint resolution
- Member account management
- Strong teamwork
- Multi-line phone talent
- Cultural awareness
- High-energy attitude
- Task prioritization
- Client relations
- Microsoft outlook
- De-escalation techniques
- Senior leadership support
- Quality assurance controls
- Microsoft PowerPoint
References
Available on request
Community Service
Youth for a Positive Image, Basketball Coach for 6 to 9 year olds
Entrepreneurship
Quietstorm Entertainment, Professional Disc Jockey service using various computer software such as Serrato Scratch Live, and Serrato, on an Apple operating system.
Timeline
Customer Service Representative
Molina Healthcare
07.2021 - Current
Reliant Capital Solutions
10.2018 - 03.2020
PNC Bank
05.2018 - 10.2018
A2Z Field Services
07.2015 - 11.2016
IQOR –Allied Interstate LLC
03.2013 - 10.2014
Chase Home Finance
02.2010 - 09.2012
Center for Broadcasting - Radio and Television Broadcasting
OHIO CENTER FOR BROADCASTING
University - Business Management Major
Columbus State University
High School - Radio and Television Broadcasting
Marion-Franklin High School
Similar Profiles
Victor CallesVictor Calles
Health Educator at Molina HealthcareHealth Educator at Molina Healthcare
Calletta UthmanCalletta Uthman
Escalations Lead; Compliance at Molina HealthcareEscalations Lead; Compliance at Molina Healthcare
Courtney SeymourCourtney Seymour
Case Manager at Molina HealthcareCase Manager at Molina Healthcare