Summary
Overview
Work History
Education
Skills
Timeline
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Joe Kravitz

COLUMBUS,Ohio

Summary

Diligent account manager with a solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Overview

12
12
years of professional experience

Work History

OneLogin Account Manager

One Identity
08.2017 - Current
  • Assisted in managing customer accounts including license audits and contact renewal quoting.
  • Collaborated with team members to develop client engagement strategies and enhance service delivery.
  • Maintained accurate records of client communications and interactions using Salesforce
  • Participated in training sessions to learn best practices for account management and customer relations.

Restaurant Front of House Manager

Red Robin
06.2013 - 08.2017
  • Led daily front-of-house operations, ensuring high service standards and guest satisfaction.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing service efficiency.
  • Implemented inventory management practices, streamlining ordering processes and reducing waste.
  • Developed and maintained relationships with vendors to ensure quality supplies and timely deliveries.
  • Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.

Education

Hotel/Restaurant Management - Hospitality Management

Pennsylvania Culinary Institute
Pittsburgh, PA
06-2000

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Client relationship management
  • Sales development
  • Account oversight
  • Client relationship building
  • Team Training

Timeline

OneLogin Account Manager

One Identity
08.2017 - Current

Restaurant Front of House Manager

Red Robin
06.2013 - 08.2017

Hotel/Restaurant Management - Hospitality Management

Pennsylvania Culinary Institute

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