Shaun Thompson
Wylie
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
11
11
years of professional experience
Work History
Virtual Account Manager/Sales Account Manager
AT&T Mobility
Dallas, TX
09.2019 - Current
- Cultivated strong client relationships through regular communication and tailored solutions.
- Managed inbound inquiries, ensuring timely follow-up and resolution of customer needs.
- Tracked sales metrics and provided insights for continuous improvement in performance.
- Developed sales proposals and presentations, effectively showcasing product benefits to clients.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
Design Center System Designer
Magnolia
12.2014 - 06.2019
- Responsible for providing system design and sales proposals to clients seeking premium electronics and home automation solutions
- Perform Audio/Video product consultations to evaluate needs, prepare proposals and present bids, including performance agreements and custom installations
- Create working relationships with Designers, Builders, Architects and local Best Buy Magnolia stores
- Manage relationships through CRM tool with documentation and complete post-sale customer follow-up
- Complete all aspects of merchandise and project oversight and integrations
- Designed and implemented system architectures to enhance operational efficiency across departments.
- Collaborated with cross-functional teams to define requirements and optimize system functionality.
Teacher
Kids Unlimited
12.2014 - 12.2016
- Observed and evaluated children's performance, behavior, social development, and physical health
- Managed opening duties insuring safety for children at pick up and drop off
- Implemented positive discipline plan which promote students responsibility, problem solving skills, and student accountability.
Education
Political Science & Sociology, General
Shaun Thompson
Austin, TX01-2004
Skills
- Teamwork and collaboration
- Relationship building and management
- Client relations
- Account management
- Customer service
- Management collaboration
- Cost reviewing
- Prioritizing workflows
- Customer needs assessment
- Upselling
- Issue resolution
- Account oversight
- Sales development
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals by average of 148% in 1 year.
- Promoted from Account Manager to Business Account Manager, in less than 12-months.
- Exceeded sales goals by average of 118% in 2021.
- Led team to achieve 112%, earning recognition from upper management and financial reward.
- Recognized as Employee of the Year for outstanding performance and team contributions.
- Exceeded sales goals by average of 148% in Q1 and Q2.
Timeline
Virtual Account Manager/Sales Account Manager
AT&T Mobility
09.2019 - Current
Design Center System Designer
Magnolia
12.2014 - 06.2019
Teacher
Kids Unlimited
12.2014 - 12.2016
Political Science & Sociology, General
Shaun Thompson