Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Gessner

Louisville,KY

Summary

Dynamic Field Marketing Representative with proven success in enhancing customer satisfaction and building relationships. Skilled in problem resolution and compliance assurance, with a strong positive phone presence and a commitment to exceeding client expectations. With a willingnes to travel

Overview

31
31
years of professional experience

Work History

Field Marketing Representative

Restaurant Depot
Louisville, KY
06.2017 - 05.2026

Increased purchasing behavior by resolving customer issues through consistent visits.
Acquired new customers through effective promotion of membership opportunities.
Focused on building client relationships as outside marketing representative.
Boosted customer satisfaction by addressing concerns during face-to-face interactions.
Traveled regularly to facilitate store openings and support growth in larger markets.

Lead Server Trainer

Applebee's Neighborhood Grill & Bar
Louisville, KY
07.2010 - 06.2017

Oversaw server operations to maintain strong relationships with repeat customers in various locations.
Conducted training sessions for new employees on best practices and service excellence.
Ensured adherence to health department regulations, safeguarding public health and safety.

Mortgage Loan Processor

American Escrow & Title
Louisville, KY
01.2003 - 06.2010

Prepared loan closing documents in partnership with lenders and mortgage brokers.
Executed loan closings while ensuring compliance with applicable laws and lender stipulations.

Title Abstractor

The Title Company
Louisville, KY
01.1995 - 01.2003

Conducted title searches and prepared documents for lenders by researching local courthouse records.
Transitioned to administrative role following digitization of documents.
Streamlined document preparation processes to enhance efficiency.
Utilized online resources for efficient retrieval of title information.

Education

BBA - Buisness Management

UofL School of Business
Louisville, KY
05-1999

Skills

  • Customer relationship management
  • Compliance assurance
  • Polite and friendly engagement
  • Problem resolution
  • Positive phone presence
  • Willingness to travel

Timeline

Field Marketing Representative

Restaurant Depot
06.2017 - 05.2026

Lead Server Trainer

Applebee's Neighborhood Grill & Bar
07.2010 - 06.2017

Mortgage Loan Processor

American Escrow & Title
01.2003 - 06.2010

Title Abstractor

The Title Company
01.1995 - 01.2003

BBA - Buisness Management

UofL School of Business
Eric Gessner