Eric Gonzalez
Chicago,IL
Summary
Working as a Passenger Service Assistant at the airport has been a dynamic and fulfilling role. Catering to the needs of diverse travelers, my responsibilities were as varied as they were rewarding. Assisting elderly passengers with care and attention, ensuring unaccompanied minors felt safe and supported, handling luggage logistics efficiently, and facilitating seamless check-ins were all part of my daily routine. Guiding travelers through TSA procedures, providing translation services to bridge language barriers, and occasionally offering medical assistance underscored the versatility of this role. Each day brought a new set of challenges and opportunities to extend a helping hand, making the airport experience smoother and more enjoyable for everyone I encountered.
Overview
1
1
year of professional experience
Work History
Cashier
Tony's Fresh Market
09.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Passenger Service Assistant
O'Hare International Airport
11.2022 - 11.2023
- Escorted handicapped passengers from terminal to aircraft.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Tagged baggage and routed to appropriate location for loading and screening.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Provided boarding assistance to elderly, sick or injured people.
- Provided customers with information on routes, timetables or concourses.
Education
High School Diploma -
Carl Schurz Highschool
3601 N Milwaukee Ave, Chicago, IL 6064107.2023
Associate of Applied Science - Architecture
Harold Washington College
30 E Lake St, Chicago, IL 6060108.2026
Skills
- Computer Terminal Operations
- Ticketing
- Security Screenings
- Check-In Processes
- Baggage Handling
- Passenger Assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Limited Working
Timeline
Passenger Service Assistant
O'Hare International Airport
11.2022 - 11.2023
Cashier
Tony's Fresh Market
09.2022 - 11.2022
High School Diploma -
Carl Schurz Highschool
Associate of Applied Science - Architecture
Harold Washington College
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